Job Description

This position requires a highly motivated and experienced Loan Servicing professional who will partner with our Insurance Servicing and Loan Administration departments. The individual will be responsible for performing various research functions for a variety of areas in Operations/Servicing. The individual will be responsible for having a high-level understanding of all functions within servicing and will assist with procedure reviews and implement more efficient processes. They will Interact with various stakeholders (borrowers, investor clients and loan officers). Inclusive of our clients, they will interact with Master Servicers, legal counsel, internal and functional area team members. Responsibilities in accordance with policies and procedures, industry standards, loan documents, and servicing agreements. This position is to serve as the central point of contact for procedural review, research and overall process improvements for the operations/servicing teams. They will address and respond to normal and customary questions and inquiries from clients. The position is in Lower Gwynedd, PA on a hybrid basis.

Essential Duties and Responsibilities

• Manage approximately 50-70 insurance claims from beginning to completion – working with borrowers, adjusters, insurance agents, Master Servicers, Lenders/Investors and other interested parties
• Manage the administration of Newmark’s Lender-Placed & REO Insurance programs
• Conduct quality reviews of all insurance packages submitted by third-party vendors
• Read and interpret loan documents to determine requirements for Newmark portfolio of loans
• Work with all applicable functional business units to ensure compliance with loan document requirements and borrower requests on all servicing systems
• Support the Insurance Compliance Department with annual audit reviews from various stakeholders and investors
• Annual Procedure review (high level and process mapping) and coordination with team members for updates
• Identifying Process inefficiencies and offer alternative solutions to management
• System testing (as needed, including occasional weekends)
• Interaction and communication with other departments
• Interface with customers, vendors, and internal team members to resolve issues as appropriate
• Other duties as required based on need

Core Competencies

• Ability to learn and understand multiple servicing processes quickly
• Follow established policies and procedures; update procedure documentation as requested
• Interpret and utilize policies and procedures, investor guides and loan documents
• Recognize, escalate and resolve risk issues related to day-to-day processes, as they arise
• Strong written and verbal communication skills
• Initiative in identifying, designing, and implementing process improvements in day-to-day duties
• Ability to problem solve and communicate with others at all levels – internally and externally
• Must display a high degree of initiative, task ownership and attention to detail
• Must be willing and able to research and resolve matters as new issues arise
• Ability to work productively and multitask under minimal supervision
• Possess excellent collaboration skills
• Ability to work in a time sensitive environment.
• Flexibility and ability to respond to rapidly changing priorities, work productively in a fast-paced, evolving work environment
• Highly developed computer skills, specifically using MS Excel, Word, Power Point, and AI applications
• Pro-active team player
• Strong interpersonal skills: ability to work in and support a team environment
• Ability to organize and prioritize projects, complete multiple tasks on schedule, and function as a committed team player
• Take ownership of their training development and growth

• Bachelor’s Degree from an accredited institution
• 1-3 years related work experience, preferably in mortgage banking or servicing
• Knowledge of Freddie Mac and Fannie Mae servicing platforms such as DMS, PRS, and MAMP is a plus
• A state issued insurance license is desirable, but not required

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