Job Description

Are you a results-driven leader ready to make a significant impact? SERVPRO Team Wilson is seeking an experienced and dynamic Operations Manager to lead our Mitigation and Emergency Response team in Houston, TX.

This is a key leadership role, reporting directly to the Director of Operations, where you will drive profit, build a strong culture, and ensure excellent service delivery.

What You'll Do:

• Lead and develop a team of 12-15 operations staff members, galvanizing them to meet production expectations.
• Drive budget and profit initiatives utilizing the ACDC Model (Attract Customers; Close Deals; Deliver on Service; Collect Money).
• Work closely with the Business Development Manager and Reconstruction Team Lead for operational efficiency.
• Split your focus 80/20 between tactical execution and strategic growth.
• Oversee 5-10 concurrent restoration projects (water, fire, mold, etc.).

The Ideal Candidate:

• 3+ years of progressive leadership or management experience.
• Mitigation/Restoration experience is CRITICAL .
• Proven track record in a service-based industry (e.g., HVAC, Pest Control).
• Driven to build culture, increase profitability, and invest in people.
• Possesses a servant leadership attitude with a commitment to organizational values.
• Highly Preferred: Bilingual fluency in English/Spanish.

If you are hungry for professional growth, organized, and driven by success, we want to hear from you!

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