As Operations Manager for an e-commerce fashion company, your role would involve overseeing and optimizing various operational aspects to ensure the smooth functioning of the business.
As Operations Manager, your responsibilities would include:
1. Warehouse and Inventory Management : Supervising inventory control systems, optimizing storage space, and implementing efficient picking, packing, and shipping processes to maintain accurate stock levels and minimize order fulfillment times. Coordinate with production and warehouse teams to forecast inventory storage needs. Assist with receiving incoming inventory as needed. Ensure successful pick-up of packages with the various carriers.
2. Order Fulfillment : Collaborating with the fulfillment team to ensure accurate and efficient order processing, packaging, and shipping, while meeting quality standards and customer expectations. Assist with order picking/packing as needed.
3. Quality Control: Developing and implementing quality control measures to ensure product excellence, monitoring product returns, and analyzing customer feedback to identify areas for improvement.
4. Process Optimization: Continuously evaluating operational processes and identifying opportunities for streamlining, cost reduction, and efficiency improvement, while maintaining high standards of quality and customer satisfaction.
5. Team Leadership: Managing and motivating a team of operations staff, setting performance goals, providing guidance and training, and fostering a culture of collaboration and excellence.
6. Data Analysis : Ut ilizing data analytics tools to analyze operational metrics, identify trends, and generate reports for management to make informed business decisions.
7. Compliance and Risk Management : Ensuring compliance with relevant industry regulations, safety standards, and legal requirements, while proactively managing operational risks.
8. Customer Service Management: Reviewing customer service interactions and ensuring the highest level of customer service is provided consistently. Filling in any gaps in customer service coverage including answering phones, emails, and in-person interactions. Taking ownership of interactions that are escalated to management and reaching timely resolutions.
9. Office Management : Oversee the organization and functionality of office and warehouse workspaces, ensuring employees have the resources, equipment, and environment needed to perform effectively and support daily operations.
Additional tasks may be assisgned as business priorities evolve to support business operations.
Qualifications and skills required for this role typically include:
- Bachelor's degree- Operations Management, or a related field (or equivalent experience).
- Previous experience in operations management within the e-commerce or fashion industry.
- Strong knowledge of inventory management, and fulfillment processes.
- Excellent leadership and team management skills.
- Analytical mindset with proficiency in data analysis and reporting.
- Proficiency in using relevant software and systems, such as inventory management tools and order processing platforms.
- Problem-solving abilities and the ability to work in a fast-paced, dynamic environment.
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