Medical Office Secretary
Columbus, OH- Hybrid
Purpose: The Pre-Registration Financial Clearance Representative (FCR) interacts with patients and/or their representatives to perform insurance verifications, obtain insurance information and accurately enter and/or update all required data in EPIC. The FCR provides benefit education and financial obligation estimates to patients and collects deposits as necessary.
Requirements: High school diploma/GED with 1+ years of experience in insurance, healthcare, or related field. Excellent customer service skills coupled with enthusiasm and compassion along with the ability to work in a fast paced environment. Exceptional verbal and written communication skills. High level of interpersonal skills to handle sensitive, confidential situations and establish effective working relationships with patients, physicians, team members, and others throughout the organization. Attendance, promptness, professionalism, the ability to pay attention to detail, cooperativeness with physicians, co-workers and supervisors, and politeness to customers, vendors, and patients. Ability to escalate issues if necessary. Experience with PC applications including MS Office and Internet. Ability to maintain employer training requirements.
Duties and Responsibilities:
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