Job Description

A client of Insight Global is seeking a Front Desk Administrator to join their team onsite at one of their Philadelphia-area offices.

Key Responsibilities

• Patient Interaction : Warmly greet patients upon arrival and ensure a courteous farewell at departure.
• Support & Guidance : Remain approachable and available to assist patients with questions and form completion.
• New Patient Registration : Accurately enter patient data into the EMR system, verify insurance eligibility, and scan all documentation into patient charts.
• Check-In Process : Confirm documentation for returning patients, including completion of the Yearly Update Form.
• Check-Out Process : Collect copays, outstanding balances, and product fees; obtain necessary signatures and schedule follow-up appointments.
• Appointment Confirmation : Call patients to confirm appointments, verify physician and timing details, and reschedule as needed.
• Communication Management : Answer and direct phone calls with professionalism and compassion; respond to emails and voicemails promptly.
• Documentation : Scan and process additional paperwork into the EMR as needed.
• Compliance : Adhere strictly to OSHA safety standards and HIPAA regulations to ensure patient safety and data security.
• Daily Reporting : Run Daily Close reports to ensure all transactions are accurately recorded and balanced in the EMR.

Required Skills & Experience

• High School Diploma or GED equivalent
• Minimum 2 years of experience in medical reception
• Strong multitasking abilities in a fast-paced environment
• Excellent time management and prioritization skills
• Calm and professional demeanor
• Friendly, courteous, and service-oriented attitude
• Detail-oriented and efficient
• Collaborative team player focused on enhancing the patient experience

Compensation

• Hourly Rate : $19–$23/hr
• Final compensation is based on experience, education, and skillset.

Job Tags

Similar Jobs