Job Description

We are looking for an experienced Risk & Claims Manager to oversee all insurance claim activity and support enterprise risk management across our business. This role reports directly to our Senior Corporate Counsel and works cross-functionally with Service, Operations, and Finance teams to protect Culligan Quench’s assets and minimize exposure.

You will manage claims from start to resolution, guide teams on insurance and risk matters, and collaborate with brokers, carriers, and counsel to drive timely, cost-effective outcomes.

Key Responsibilities

• Lead the end-to-end management of insurance claims - investigation, evaluation, and resolution.
• Collaborate with insurers, brokers, loss adjusters, and legal partners to manage active claims and ensure fair settlements.
• Assist legal partners in responding to discovery requests and support preparation and strategy for the defense of litigated matters.
• Maintain detailed and accurate claim documentation; track trends and report key insights to leadership.
• Partner with internal departments to identify risk exposures and implement preventive measures.
• Provide guidance and analysis to senior management on insurance coverage, claim reserves, and cost drivers.
• Manage and develop a Risk Analyst, fostering accountability and professional growth.
• Support strategic initiatives to reduce claim frequency and overall risk costs.

Requirements:

• 5+ years of experience in insurance claims management or risk analysis (property, casualty, general liability, or similar).
• Bachelor's degree in risk management, Finance, Business, or related field.
• Strong analytical, negotiation, and organizational skills with a data-driven mindset.
• Excellent written and verbal communication; able to influence and advise at all levels.
• Experience collaborating with legal teams or senior counsel a plus.
• Prior supervisory or mentoring experience is desirable.
• Master’s or CCM/ARM/CRM certification preferred.

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