Job Description

Job Title: Call Center Representative (Entry-Level/Full-Time)

Location: Des Moines, IA (Onsite)

Entry Level

Job Summary

We are looking for a customer-focused and communicative Call Center Representative to handle inbound/outbound calls, assist customers with inquiries, resolve issues, and provide accurate information about our products and services.

Key Responsibilities

• Answer incoming calls promptly and professionally.
• Make outbound calls as required for follow-ups or customer outreach.
• Provide accurate information regarding products, services, and company policies.
• Resolve customer complaints or escalate complex issues to the appropriate department.
• Maintain customer records and update information in the system.
• Follow scripts and call procedures when necessary.
• Meet daily/weekly/monthly performance targets (e.g., call handling time, customer satisfaction).
• Deliver excellent customer service and maintain a positive, empathetic attitude.

Qualifications

• High school diploma or equivalent; additional education is a plus.
• Previous call center or customer service experience preferred but not required.
• Strong communication and active listening skills.
• Basic computer proficiency and ability to learn CRM tools quickly.
• Ability to multitask, stay calm under pressure, and handle difficult callers professionally.
• Good problem-solving skills and attention to detail.

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