Bilingual Claim Resolution Specialist Job at Combined, a Chubb Company, Chicago, IL

RHYvR1ZKME55cDV0c3J4dHZxN0ZucERJ
  • Combined, a Chubb Company
  • Chicago, IL

Job Description

Combined Insurance, a Chubb Company, is seeking a Bilingual Claims Resolution Specialist to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of over 100 years. Come join our team of hard-working, talented professionals!

Job Summary

The Bilingual Claims Resolution Specialist will drive business by processing entry-level claims including payment and status updates. Additionally, the role is responsible for addressing and resolving escalated customer inquiries that arise via phone or email. The role will perform assigned tasks within the Claims department in accordance with established procedures and guidelines while developing the skills and knowledge required for adjudicating more complex claims. This role is the final tier for Policy Holder Escalations and is a phone-centric role.

Responsibilities

  • Develop the ability to work effectively with the policyholders, providing accurate and timely information as required by our business standards
  • Reviews, processes and accurately pays claims on supplemental coverage according to Company procedures, policies and appropriate state regulations
  • Request additional information from policyholders, providers and others as necessary to finalize claims
  • Manage pending files
  • Ability to handle/address customer phone/email inquiries with a customer-centric approach. Handling of escalated
  • Create claim related correspondence
  • Provide customer service to internal and external customers by answering questions both in writing and by phone.
  • Meet department standards for time service and quality
  • Build customer and product knowledge to manage claim / call handling policies, procedures, processes and tools as well as Claims competencies
  • Understand organizational objectives, support process improvements, and provides feedback to leadership
  • Perform other duties as assigned

Competencies

  • Problem Solving/Critical Thinking : Takes an organized and logical approach to thinking through problems and complex issues. Simplifies complexity by breaking down issues into manageable parts. Looks beyond the obvious to get at root causes. Develops insight into problems, issues and situation.
  • Continuous Learning : Demonstrates a desire and capacity to expand expertise, develop new skills and grow professionally. Seeks and takes ownership of opportunities to learn, acquire new knowledge and deepen technical expertise. Takes advantage of formal and informal developmental opportunities. Takes on challenging work assignments that lead to professional growth
  • Initiative : Willingly does more than is required or expected in the job. Meets objectives on time with minimal supervision. Eager and willing to go the extra mile in terms of time and effort. Is self-motivated and seizes opportunities to make a difference.
  • Adaptability : Ability to re-direct personal efforts in response to changing circumstances. Is receptive to new ideas and new ways of doing things. Effectively prioritizes according to competing demands and shifting objectives. Can navigate through uncertainty and knows when to change course
  • Results Orientation : Effectively executes on plans, drives for results and takes accountability for outcomes. Perseveres and does not give up easily in challenging situations. Recognizes and capitalizes on opportunities. Takes full accountability for achieving (or failing to achieve) desired results
  • Values Orientation : Upholds and models Chubb values and always does the right thing for the company, colleagues and customers. Is direct truthful and trusted by others. Acts as a team player. Acts ethically and maintains a high level of professional integrity. Fosters high collaboration within own team and across the company; constantly acts and thinks “One Chubb”

Skills

  • Ability to work in a fast-paced environment
  • Ability to manage competing priorities and problem-solve
  • Strong organizational skills with attention to detail
  • Excellent written and verbal communication skills
  • Quality and customer centric orientation
  • Analytical with good decision- making skills
  • Medical terminology knowledge preferred
  • Insurance experience preferred
  • Proficient in MS Office Suite
  • Bilingual (English/Spanish) is a requirement, written, read, interpret and translate.

Education and Experience

  • 0-1 yrs. experience in claims preferred
  • High school diploma required
  • 5+ yrs. Experience in call center environment preferred

Job Tags

Shift work,

Similar Jobs

Coda Search│Staffing

Data & Performance Analytics (Hedge Fund) Job at Coda Search│Staffing

 ...Our client is a $28B NY based multi-strategy Hedge Fund currently seeking to add a talented Associate to their Data & Performance Analytics Team. This individual will be working closely with senior managers across finance, investment management, operations, technology... 

Pop-Up Talent

Project Manager Job at Pop-Up Talent

 ...Project Manager Sunnyvale, CA 94089 We are seeking an experienced Project Manager to oversee the delivery of commercial construction projects. The ideal candidate will be ambitious, organized, and collaborative, with a proven ability to manage complex projects from... 

KODIAK Construction Recruiting & Staffing

Plumber-Pipe Fitter Instructor (Commercial Construction) Job at KODIAK Construction Recruiting & Staffing

 ...Construction PlumbingPiping Instructor to join our National Training Division and help deliver industry-leading education to apprentices and technicians nationwide. Youll play a vital role in hands-on, classroom, and lab instructionguiding future tradespeople to meet... 

ProKatchers LLC

Licensed Health Insurance Agent Job at ProKatchers LLC

 ...exclusions while ensuring compliance with marketing and regulatory guidelines. Bilingual candidates is a plus (Spanish, Haitian Creole, or Russian) Conduct home visits, and personalized appointments as needed to complete the enrolment process. Must possess a valid NYS... 

Sunset Porsche

F&I Consultant Job at Sunset Porsche

 ...Automotive F&I Consultant Porsche & Audi Beaverton Porsche & Audi Beaverton, Beaverton, OR Pay Range: $180,000 $225,000 Porsche Beaverton is seeking an experienced and results-driven Financial Services Consultant (F&I) to join our high-performing team supporting...