Job Description

We’re looking for a highly organized and customer-focused Customer Care Coordinator to join our team in Sarasota, FL!

In this role, you’ll be the first point of contact for homeowners reaching out with warranty or service requests. You’ll log and track each request, assign the appropriate technician or trade, follow up to ensure completion, and keep the homeowner informed throughout the process.

This position is ideal for someone with strong administrative skills, a knack for coordination, and a desire to grow their knowledge in the construction or homebuilding industry. You don’t need deep technical experience — if you’ve worked in customer service, admin, or construction support and are eager to learn, we want to hear from you.

Responsibilities :

• Respond to homeowner service and warranty requests via phone and email
• Create service tickets and assign them to internal technicians or subcontractors
• Coordinate scheduling between homeowners and service teams
• Track the progress of repairs, follow up on open items, and close out tickets
• Maintain accurate records of work performed and homeowner communications
• Learn how to triage issues across various trades (electrical, plumbing, HVAC, etc.)
• Assist with homeowner satisfaction, follow-ups, and pre-move-in walk-throughs as needed
• Work closely with the construction and field teams to ensure timely service
• Provide excellent customer service — every interaction matters

Requirements :

• 1–2 years of experience in customer service, office administration, or coordination
• Experience in construction, warranty, or trade environments is a plus, but not required
• Strong communication and organizational skills
• Proficiency with Microsoft Office (Excel, Outlook, Word)
• Comfortable learning new systems and processes
• A team player with a professional and positive attitude
• Ability to prioritize and manage multiple tasks in a fast-paced setting
• Must not have applied to this role within the past 6 months

Other perks! :

• Competitive base salary
• Quarterly bonus
• Monday–Friday schedule (in-office)
• Supportive team and training provided
• Exposure to construction operations and career growth opportunities

This is an on-site role based in our Sarasota office. You’ll work closely with homeowners, internal staff, and external trade partners — helping ensure homeowners have a great experience even when issues arise.

If you’re looking to get a foot in the door with the largest homebuilder in the U.S. and kickstart your professional career, we encourage you to apply!

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