Job Description

• Engage with customers via live chat to answer questions and resolve issues promptly.
• Provide product or service information and assist with orders, payments, or troubleshooting.
• Escalate complex inquiries to appropriate departments when necessary.
• Keep accurate records of all customer interactions in the CRM system.
• Maintain a courteous and professional attitude while handling multiple chat conversations.
• Meet performance goals including response time, accuracy, and customer satisfaction.
• Stay updated on company products, policies, and updates to ensure accurate communication.

• Excellent written communication and typing skills (40+ WPM preferred).
• Strong multitasking and problem-solving abilities.
• Ability to stay calm and efficient under pressure.
• Familiarity with chat support software (e.g., Zendesk Chat, Intercom, LiveChat, Tidio, Crisp).
• Basic computer and internet literacy.
• High school diploma or equivalent; customer service experience preferred.

• Experience in remote customer service or virtual assistant roles.
• Knowledge of CRM systems and online support tools.
• Flexibility to work different shifts, including evenings or weekends if needed.

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