Job Description

Location: Portland, OR 97217

Work Schedule: On-site, 6-2:30pm or 7-3:30pm (Monday-Friday)

Pay Rate: $17/hr -$19/hr

Summary:

Epitec is looking for a highly motivated and team-oriented Technical Support Representative. This position involves supporting one of our Leading Automotive client's Dealer Network, Fleets, End Users, and internal customers. You will be answering calls, electronic submissions, and emails from our customers. This position is for our client's chassis support.

Responsibilities :

• Answer calls, emails, and electronic tickets from the dealer network, end-users, and internal customers regarding technical service or service parts related issues, concerns, or complaints.
• Assist internal and external customers in a professional, courteous, and timely manner.
• Utilize company documentation, literature, and information database to provide technical support.
• Maintain call note logs with all pertinent information.
• Interpret data from Virtual Technician telematics and disseminate it to end users.
• Communicate technical service concerns or emerging issues to management.
• Assure all of the company's Safety and Compliance guidelines are followed. This includes ensuring items involving Safety and Compliance related issues are sent to the Compliance department.
• Refer more complex technical issues or concerns to the appropriate party.
• Ability to work any shift, holidays, and provide after-hours support when necessary.
• Maintain a clean and safe work area.

Candidate Requirements:

• An Associate's degree in a related field; or 2 years of related experience.
• Customer Service Experience.
• Experience in a technical field.
• Diesel technician experience is preferred.
• Familiarity with Microsoft 365, Salesforce, Five9, or other related phone/ticketing/CRM systems is a plus but can be taught.

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