Position Overview:
This person will serve as the first point of contact for the Pella showroom customer. They will understand customers' needs and wants and present solutions. This person will be responsible for delivering a compelling case for customers to choose Pella. They will be responsible for entering and updating customer information in the Pella CRM system, providing a project quotation or cost detail, and/or scheduling in-home appointments. As a Showroom Specialist, this position will be an ambassador, guiding customers through a first-hand experience of our brand, products, and digital tools.
Responsibilities/Accountabilities include the following, but are not limited to:
Skills/Knowledge
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Must have a High School Diploma or GED. A bachelor’s degree (B.A.) or associate’s degree (A.A.) is preferred, as well as one to two years of related experience and/or training, or an equivalent combination of education and experience. Prior knowledge of general construction applications, terminology, and/or window and door applications or components is desirable but not required. Familiarity with design and reading/interpreting blueprints is preferred.
Language and Communication Skills
Ability to read and analyze documents related to contracts and work documents. Ability to write reports and business correspondence. Ability to verbally present information and respond to questions from customers, managers, and the general public.
Professional Skills
Must present a clean and neat physical appearance and strictly abide by the company dress code, serving as a role model for other employees, customers, and visitors.
Reasoning Abilities/Mathematical Skills
Ability to solve practical and arithmetic problems and deal with various concrete variables in situations with limited standardization. Ability to perform calculations using units of money, time, measurement, etc. Calculate figures and amounts such as proportions, percentages, area, length, width, height, and depth—ability to apply basic concepts of algebra, geometry, and general business math.
Computer Skills
Proficiency with Microsoft® Word, Excel, Outlook, and PowerPoint software applications is expected, and will be expected to develop proficiency with Pella’s proprietary software (PQM, ACE, CRM, PSI, etc.).
Physical Demands
While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus. The time commitment required of this position will vary with the seasons.
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