Job Description

JOOLA is seeking a Senior Product Manager– Enterprise Systems that will be a strategic leader and responsible for driving the vision, roadmap, and delivery of enterprise systems that power our business operations. This role will oversee the Enterprise Systems vertical, working closely with business stakeholders, Product Managers, Business Analysts, and the Technical Delivery team to ensure alignment between business needs and technology solutions.

The Senior Product Manager – Enterprise Systems will own the “ what and why” for enterprise systems (NetSuite, Salesforce, integrations, and related applications), ensuring that solutions are scalable, standardized, and aligned with organizational goals. This position requires a strong blend of business acumen, technical understanding, and leadership skills to manage complex cross-functional initiatives.

Responsibilities:

• Strategic Ownership
• Define and maintain the product vision and roadmap for enterprise systems (ERP, CRM, integrations).
• Align technology initiatives with business objectives and operational priorities.

• Stakeholder Engagement
• Act as the primary liaison between business teams and technology teams.
• Gather and prioritize requirements across Finance, Sales, Operations, SCM, and other departments.

• Team Leadership
• Manage and mentor Product Managers and Business Analysts within the Enterprise Systems vertical.
• Ensure clarity of roles and responsibilities across product and delivery teams.

• Collaboration
• Partner with the Technical Delivery team to ensure timely and quality execution of projects.
• Work closely with the Integration & Architecture team to ensure system interoperability and scalability.

• Performance & Optimization
• Monitor system performance and user adoption; identify opportunities for improvement.
• Evaluate new tools and technologies to enhance enterprise capabilities.

Qualifications:

• Experience: 7+ years in product management, with at least 3 years in enterprise systems (ERP, CRM).
• Technical Knowledge: Familiarity with NetSuite, Salesforce, and integration platforms (Celigo, MuleSoft).
• Leadership: Proven ability to lead cross-functional teams and manage multiple priorities.
• Analytical Skills: Strong problem-solving and decision-making abilities.
• Communication: Excellent verbal and written communication skills; ability to influence at all levels.

Why This Role Is Critical:

1. Centralized Ownership of Enterprise Systems
2. Currently, product responsibilities are distributed across multiple roles. A Senior Product Manager provides a single point of accountability for strategy and roadmap.
3. Alignment Between Business and Technology
4. This role ensures that business needs are translated into scalable technology solutions, reducing misalignment and inefficiencies.
5. Foundation for Standardization
6. Supports your 2026 goal of simplifying and standardizing processes and tools, creating SOPs, and gaining visibility into end-to-end processes.
7. Cross-Functional Leadership
8. Bridges gaps between Product Managers, Business Analysts, Technical Delivery, and Architecture teams, ensuring cohesive execution.
9. Strategic Impact
10. Enables proactive planning for future growth, integrations, and system enhancements rather than reactive fixes.
11. Risk Mitigation
12. Improves governance, compliance, and audit readiness by enforcing standards and documentation.

About JOOLA:

JOOLA was first established in 1952 and built a global reputation as a pioneer in table tennis. In 2022, JOOLA expanded into the rapidly growing pickleball scene and quickly attracted the biggest names in the sport. As an official table tennis sponsor for three Summer Olympic Games and the official sponsor of pickleball's top athletes and the Professional Pickleball Association (PPA), the team at JOOLA combines its storied expertise with fresh perspectives to bring innovation to both sports. JOOLA creates a variety of equipment, apparel, and accessories for both table tennis and pickleball players, professional and recreational. With offices in US, Germany, Brazil, and China, JOOLA has a global presence and wide distributor network.

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