Job Description

B&H Photo builds many custom applications for its internal teams to effectively execute upon their responsibilities. A business analyst is a unique creative role that helps translate the requirements for the business teams to effectively build technology solutions.

Business Analyst Job Responsibilities:

• Elicits, analyzes, specifies, and validates the business needs of stakeholders, be they customers or end users.
• Collaborates with project sponsors to determine project scope and vision. Works on prioritizing requirements and creating MVP solutions that can bring maximum value with minimal effort.
• Utilizes their creative abilities to put together wireframes and mockups to solve for business challenges using technology solutions.
• Creates process models, specifications, diagrams, and charts to provide direction to developers and/or the project team.
• Clearly identifies project stakeholders and conducts interviews to gather customer requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.
• Identifies and establishes scope and parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria, and metrics.
• Works with stakeholders and project team to create prioritize collected requirements.
• Researches, reviews, and analyzes the effectiveness and efficiency of existing requirements-gathering processes and develop strategies for enhancing or further leveraging these processes.
• Assists in conducting research on products to meet agreed upon requirements and to support purchasing efforts.
• Participates in the QA of purchased solutions to ensure features and functions have been enabled and optimized.
• Participates in the selection of any requirements documentation software solutions that the organization may opt to use.
• Analyzes and verifies requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.
• Develops and utilizes standard templates to accurately and concisely write requirements specifications.
• Translates conceptual customer requirements into functional requirements in a clear manner that is comprehensible to developers/project team.
• Develops and conduct peer reviews of the business requirements to ensure that requirement specifications are correctly interpreted.
• Assists with the interpretation of customer requirements into feasible options and communicating these back to the business stakeholders.
• Manages and tracks the status of requirements throughout the project lifecycle; enforce and redefine as necessary.
• Communicates changes, enhancements, and modifications of business requirements — verbally or through written documentation — to project managers, sponsors, and other stakeholders so that issues and solutions are understood.

Qualifications / Skills:

• Strong customer service orientation
• Excellent analytical, mathematical, and creative problem-solving skills
• Excellent listening, interpersonal, written, and oral communication skills
• Excellent process oriented mindset to build out new workflows
• Excellent documentation and wireframing skills.
• Logical and efficient, with keen attention to detail
• Highly self-motivated and directed
• Ability to effectively prioritize and execute tasks while under pressure
• Experience working in a team-oriented, collaborative environment

Education, Experience, and Licensing Requirements:

• College diploma or university degree in the field of business administration, finance, or information systems
• Three to five years related work experience
• Proven experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development
• Demonstrated project management skills and project management software skills, including planning, organizing, and managing resources
• Working knowledge of Windows office systems
• Excellent understanding of the organization’s goals and objectives

Must have Skills/Experience:

• Retail background and understanding of the supply chain process.
• Experience gathering business, functional and integration requirements for custom applications, vendor packaged applications (ERP, CRM etc.) including SaaS based applications.
• Experience writing requirements in User Stories format/exposure to iterative/agile methodologies.

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