Job Description

Wag’n Tails is looking for a detail-oriented, customer-focused Sales Support Specialist to support our growing sales team and expanding customer base. This role is perfect for someone eager to learn, highly organized, and ready to play a vital role in ensuring that our customers have a seamless, “white glove” purchase experience.

You’ll be the go-to person for coordinating all the moving parts of our vehicle sales process—from invoicing and document tracking to assisting franchisees and owner-operators. If you're a client-focused coordinator and thrive in a fast-paced, team-first environment, this is your chance to grow with a company leading the way in mobile pet grooming and veterinary solutions.

What You'll Do:

• Coordinate sales transactions from start to finish: documentation, invoicing, deposits, and customer communication
• Ensure accurate, timely communication with clients, internal teams, and vendor partners
• Manage sales-related data entry in Salesforce and NetSuite
• Answer customer inquiries and support the sales team with timely updates and solutions
• Generate custom sales reports for leadership
• Assist with trade show planning and execution
• Internal lead generation including contacting well qualified established grooming clients, fleet franchise owners, and developing relationships with other brick and mortar establishments.
• Provide hands-on support as needed to keep the sales engine running smoothly

What We're Looking For:

• 2+ years of experience in sales coordination, administrative support, or customer service
• Strong organizational skills and the ability to manage multiple priorities at once
• Proactive communicator who thrives on solving problems and taking ownership
• Eagerness to grow professionally in a fast-moving, high-impact environment
• Comfortable learning new systems and working with CRMs (Salesforce experience is a plus)
• High school diploma required; associate or bachelor’s degree preferred
• Must be proficient in Microsoft Office (Word, Excel, Outlook) and general computer usage
• Bilingual is a bonus, but not required

The Ideal Candidate:

• Has a passion for helping others and an eye for detail
• Loves bringing order to chaos and takes pride in getting things done right
• Is energized by supporting a high-performing sales team
• Has a positive attitude and thrives in a collaborative, fast-paced setting
• Enjoys learning, is coachable, and wants to grow within a supportive company
• Eager to travel and network with grooming industry experts (may include up to 25 travel days per year as needed)

Perks and Benefits:

• Competitive base salary with performance-based bonuses
• Comprehensive benefits package including FREE medical coverage for employee (employee paid family plans also available), 401(k) with a company match, and generous PTO
• Employee perks and discounts through provider programs
• Opportunity for advancement as the sales department and the company continues to grow
• Hands-on training from industry experts with backgrounds in automotive, RV, and consumer products
• Join a company with 30+ years of leadership in mobile pet service conversions

Why Wag’n Tails?

We’re not just a vehicle manufacturer— we help people launch their dreams . From pet groomers to veterinarians, our clients rely on us to build mobile units that power their businesses and expand their impact.

At Wag’n Tails, you’ll be part of a passionate, tight-knit team that values innovation, personal attention, and doing things the right way. If you’re ready to grow your career while supporting a mission that truly makes a difference in people’s lives, we’d love to hear from you.

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