Job Description

365 Retail Markets is the most trusted global provider of unattended retail technology, delivering conveniently smart self-service solutions since 2008. The company’s all-in-one platform powers retail spaces across food service, global retail, and hospitality with a comprehensive suite of frictionless smart stores, micro markets, vending, catering, and dining point-of-sale options. These technologies can be found worldwide in corporate offices, manufacturing and distribution facilities, educational campuses, hotels, and beyond.

As a nine-time honoree on the Inc. 5000 list of fastest-growing companies in the United States, and with a continually expanding global presence, 365 Retail Markets is committed to growth, innovation, and providing superior, integrated technology that meets the evolving needs of its customers and consumers.

This position is located within the Sales Operations Department of 365 Retail Markets, and reports to the Sales Operations Manager. The Technical Sales Coordinator is a hybrid role that will play a key role in managing new and existing projects critical to the onboarding process. Your primary role will be the coordination of all stages of the order between Sales order entry and fulfillment process from signed quote to first transaction with a keen focus on achieving the goals set forth by 365 Management during the initial stages of a project.

Essential Functions & Responsibilities

• Receive and process sales order information in a timely manner and input data into Sage
• Facilitate the collection of required configurations and setup information from customer in a timely manner to enable on-time delivery of product
• Answer and address incoming sales department calls and emails for customer requests; leverage Account Management for escalated issues and assign leads as appropriate
• Serve as a point of contact, for internal and external customers, from order initiation to completion of first transaction
• Identify, correct and/or advise on issues observed during ordering process
• Collaborate with internal resources, as needed, to facilitate a smooth process for the customer

Requirements

• 2-3 years of data entry experience; Associates Degree preferred, but not required
• 2-3 years of technical experience; technical aptitude required
• ERP experience; preferably Sage
• Highly proficient in MS Office
• Ability to effectively deal with internal and external customers, some of whom require a high level of patience, tact and diplomacy
• Excellent communication (oral and written), interpersonal, and organizational skills
• Ability to work in a team environment while working independently to complete daily expectations

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