Job Description

Risk & Insurance Claims Analyst

Role supports the day-to-day operations of the internal and external claims management teams to ensure effectiveness and efficiency of risk transfer and risk mitigation processes.

The ideal candidate needs excellent quantitative and analytical skills and the ability to apply those skills across a variety of risk management and financial frameworks.

WHAT YOUR DAY WILL LOOK LIKE

• Maintain formalized claims service standards with service providers, outside claims adjusters and third-party insurance claim administrators and provide feedback on enhancements and changes to the program as needed.

• Oversee claims handling and coordinate with legal counsel, third-party adjusters, and internal leadership to determine resolution strategies and provide recommendations for claims settlements based on policy provisions.

• Analyze claims and risk exposures with detailed root cause analysis / corrective action metrics, financial impact analysis and cost of risk trending.

• Coordinate with other areas of the company with claims management responsibility for insured claims and self- insured claim administration issues relating to coverage interpretation or other matters relating to the insurance program.

• Provide feedback on the development and enhancement of internal policies and procedures regarding claims management and other risk control programs.

• Implement and monitor risk control initiatives and incentive programs.

• Attend and lead training sessions on risk control and claims management.

• Provide claims and risk input for actuarial loss projection methodology, insurance expense allocations, and loss analytics.

• Produce risk and claims management monitoring reports to support accounting and business unit management.

• Analyze claims data to identify trends and areas for improvement.

• Assist in RMIS type system administration and report development.

• May be required to operate a company vehicle.

• Provides excellent customer service to all internal and external customers.

EDUCATION & EXPERIENCE

• Bachelor's degree, in risk management, insurance or related field, or five years experience is required.

• Professional designation related to insurance claims competency is strongly preferred.

SKILLS & QUALIFICATIONS

• Competency with risk management information systems and/or the TPA claims system.

• Leadership and teambuilding skills.

• Decision-making skills.

• Organizational skills.

• Advanced computer skills including working knowledge of Microsoft Office and Excel are required.

• Travel by various means for claims-related matters up to 15% of the time is required.

• Valid U.S. driver's license is required to drive a company vehicle.

• Ability to read, write and speak in English is required.

Why Ashley?

We’re not just building furniture—we’re building a better workplace. Join a company that believes in investing in its people and prioritizing health, performance, and personal growth.

Apply Today and Be the Driving Force Behind a Healthier Ashley Workforce!

Who We Are

At Ashley, we’re more than a business…we’re family. As the largest manufacturer of home furnishings in the world, we know what it takes to build incredible furniture and future leaders. We’re problem solvers with the grit to persevere during challenging times and innovators who won't coast when times are good. We create solutions, not excuses. And never settle for the status quo. It’s the reason we’re always searching for better ways to deliver an exceptional customer experience. That's why Ashley Furniture is #1 in our industry.

Ready to grow? You’ve come to the right place. Ashley Furniture has a “Growth Mindset”, and once you join our team, you’ll learn from the best in the business.

Apply today and find your home at Ashley!

Benefits We Offer

Health, Dental, Vision, and Employee Assistance Program

Paid Vacation, Holidays, and Your Birthday off

Generous Employee Discount on home furnishings

Professional Development Opportunities

Ashley Wellness Centers (location specific) and Medical Tourism

Telehealth

401(k) and Profit Sharing

Life Insurance

Our Core Values

Honesty & Integrity

• Without hesitation, uses candor and is direct in communication
• Is tough-minded in working in and meeting the demands of reality
• Always tells the truth and follows through on commitments

Passion, Drive, Discipline

• Enjoys working hard and pursues work with energy, drive and willpower to finish
• Is disciplined in developing consistency into work processes
• Is focused and relentless in achieving goals

Continuous Improvement/Operational Excellence

• Fights to take costs and waste out of the system
• Seeks to understand "why" something works the way it does, and through study and improvement determines how to better all processes and systems
• Strives for more in all areas of work by developing measurements, setting goals and then working on ways to exceed goals through problem solving methods that look beyond the obvious

Dirty Fingernail

• ​Does not rely on reports to run the business, but rather goes to the work that is being done and sees if the work is being done right for him/herself
• Has an insatiable curiosity and takes a "Go and See" approach to understand the current state of the business and the competitive realities
• Takes a hands-on approach to tackle problems and demonstrates critical thinking through use of effective questioning…asking the 5 "Whys"

Growth Focused

• Understands the customer’s needs and wants, then challenges current ways of doing business that inhibits growth and organizes work to meet those needs
• Is competitive by studying the competition and is aggressive in looking for ways to beat them
• Strives to be the BEST by improving quality of processes, reducing costs, doing more business, being profitable, and growing the business​

We are an equal opportunity employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates only those meeting specific position requirements may be contacted. Principals only

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