Job Description

Company Description

QRC (formerly Quality Refrigeration Concepts) is a full-service residential and commercial HVAC/R company located in Winston-Salem, North Carolina. With over 25 years of experience, we specialize in service, installation, and preventative maintenance for various types of HVAC equipment.

Residential HVAC Technician Position Summary:

To assist in achievement of the company’s strategic objective and annual goals through the QRC delivery of exceptional service and support reflective of QRC vision, mission, purpose, and values.

Responsibilities:

• Create a positive customer experience by completing the service correctly the first time with quality and care to applicable codes, to avoid refunds and recalls.
• Consistently provide accurate pricing using our flat rate pricebook.
• Perform a thorough and accurate HVAC inspection including Health and Safety Checklist and communicate findings to the customer in a written option sheet.
• Understand when to issue a “Lock Out/Tag Out” tag and the required follow-up steps.
• When issues are identified, prepare a detailed finding report with pictures to discuss with the customer. Present repair options to include cost using the options sheet.
• Complete all required documentation on services and collect, record, and deliver fees to designated office administration.
• Responsible to contact dispatch to disposition recall and warranty jobs to assure they are recorded correctly.
• Facilitate order for all parts required for appointments and ensure preparedness for the day of service.
• Record all material used or consumed on the job for job costing and replenishing.
• Work with manager/dispatch to reschedule a follow-up appointment with the customer when the work was not completed during the initial appointment.
• Transport materials and tools to the job site and provide proper accounting of assigned tools.
• Keep truck clean, stocked and accurately inventoried.
• Protect customer’s home from damage while working and leave customer’s home cleaner than when you arrived.
• Coordinate with other departments to ensure appropriate job objectives are met effectively and completely.
• Inform a team lead/supervisor/manager if the customer does not have HVAC service before leaving the call.
• Communicate the benefits of Club Memberships.
• Manage to performance metrics scorecard.
• Report any safety issues to team lead, supervisor, and/or manager.
• Perform other duties as assigned.

Benefits include but not limited to:

-Company Vehicle

-Team Work Environment

-Electronic Dispatching

-Huge Advancement Opportunities

-Service and Installation Field Support

-Health Insurance with no waiting period

-Supplemental Insurance

-Simple Retirement Account with Company Match

-Paid Vacation & Sick Days

-Phone Stipend

-Very Competitive Salary

HVAC Additional Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan with Employer Match
• Paid time off
• Flexible schedule
• Sales bonuses based on performance
• Other

HVAC Schedule:

• Day shift
• On call

This Job Is Ideal for Someone Who Is:

• Driven to succeed and hungry
• Dependable
• Adaptable/flexible
• Detail-oriented
• Customer Service oriented

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