Are you a hospitality-driven leader passionate about delivering exceptional service experiences at scale? We're looking for a Regional Client Relations Manager to elevate service excellence, inspire high-performing teams, and foster long-term client relationships across a portfolio of dynamic locations. This is a people-first role focused on client satisfaction, team leadership, and operational excellence—with the heart of hospitality in everything you do.
Pay $85k-$90k
What You’ll Do
Client Experience & Relationship Management (10%)
Serve as the face of the organization to your clients, building trust, anticipating needs, and creating value beyond expectations.
Understand client culture and priorities to offer proactive, hospitality-centered solutions.
Build lasting partnerships that enhance satisfaction and retention.
Service Operations & Leadership (10%)
Lead site teams to consistently deliver white-glove service in line with SLAs and brand standards.
Ensure environments are clean, welcoming, well-branded, and guest-ready at all times.
Resolve issues swiftly and with empathy, modeling service recovery best practices.
Continuous Improvement & Innovation (10%)
Define and enhance processes that improve the employee and client experience.
Analyze service delivery metrics and coach teams on continuous improvement.
Maintain playbooks that document best practices and hospitality standards.
Business Growth & Development (5%)
Partner with leadership and sales teams to expand client relationships and identify new opportunities.
Present compelling solutions that reflect a deep understanding of client goals.
Client Satisfaction & Value (10%)
Lead satisfaction efforts by gathering client feedback and turning insights into action.
Share hospitality trends and innovations with your teams and clients alike.
Strategic Value-Adds (10%)
Bring thought leadership and a hospitality mindset to executive-level discussions.
Introduce industry best practices, amenities, and creative service enhancements.
Financial Management (5%)
Monitor budgets and KPIs to align service excellence with operational efficiency.
Manage billing, invoicing, and forecasting with accuracy and transparency.
Compliance & Quality Assurance (5%)
Ensure services align with contract terms, brand standards, and client expectations.
Team Development & Leadership (10%)
Hire, mentor, and retain top hospitality talent.
Conduct regular coaching, performance reviews, and team engagement activities.
📚 Learning, Development & DEI (5%)
Foster a culture of inclusion, curiosity, and ongoing learning.
Lead with empathy and support team development and cross-training initiatives.
What You Bring
Bachelor’s degree required; advanced degree a plus.
3+ years in hospitality operations, guest experience, or service management.
Proven success leading multi-site teams in fast-paced, client-facing roles.
Deep understanding of hospitality principles, service design, and team motivation.
Strong operational knowledge and ability to align service with financial outcomes.
Excellent communicator with a client-first mindset and presence.
Key Competencies
Emotionally intelligent leadership Hospitality and client-first mindset
Accountability, adaptability, and positivity
Detail-oriented, organized, and proactive
Strong written and verbal communication
Tech-savvy and data-driven decision maker
Physical & Work Requirements
(Some travel required. Role includes standard office activities such as sitting, bending, speaking, listening, and using a computer.)
Internal candidates only: The compensation outlined is applicable for candidates that are fully qualified for the role based on their education and experience. If Forrest Solutions selects an internal candidate that does not meet the full requirements of the role; the position structure, title, and compensation may be adjusted accordingly
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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