Job Description

Position: Receptionist

Location: Baton Rouge, LA

Temp to Hire

Pay: 20-23/hr

Benefits: This position is eligible for medical, dental, vision, and 401(k).

We are seeking a highly organized and communicative Receptionist / Operations Support professional to join our team. In this role, you’ll be the front-line point of contact while also supporting our operations and sales teams in ensuring seamless communication, reporting, and shipping logistics.

Key Responsibilities:

• Serve as the first point of contact for internal and external communications, including email correspondence with vendors and customers.
• Generate and update expediting reports for projects, ensuring timely submission to customers.
• Support the sales team with day-to-day operations to help meet team objectives.
• Coordinate closely with vendors, warehouse staff, material handlers, and logistics teams to track and confirm shipments.
• Monitor shipping statuses via vessel trackers, email, and carrier contact; communicate updates with customers and internal teams.
• Track supplier shipments to ensure on-time delivery and flag critical or delayed shipments.
• Handle discrepancy reports and invoice issues in coordination with accounting.
• Create and manage change orders to prevent delays in shipment or payments.
• Maintain and update customer websites with accurate order and delivery statuses.
• Retrieve and organize packing lists, material test reports (MTRs), and quality assurance documentation for direct shipments.
• Assist with proofreading orders, spreadsheets, and general office tasks as needed.

Qualifications:

• Strong communication skills and a proactive approach to customer and vendor relations.
• Highly organized and detail-oriented with the ability to multitask in a fast-paced environment.
• Previous experience in a receptionist, operations, logistics, or sales support role preferred.
• Proficient with Microsoft Office Suite and comfortable using online shipment tracking and vendor portals.
• A team player with a positive attitude and willingness to support various departments as needed.

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