JOB RESPONSIBILITIES:
* Mining Technology (MineStar) hardware and software issue identification and resolution for dealers and customers.
* Implementation and utilization of standard support processes to respond, restore, and resolve issues.
* Advocate on behalf of the dealer and customer to resolve technical product issues with product development engineering.
* Participate in New Product Introduction (NPI) projects.
* Report issues within the CPI (product defect) process to assure proper resolution to ongoing issues.
* Act as the liaison between the implementation teams, product development teams, and other support team members ensuring appropriate corrective actions are performed and that industry standard change management and support processes are followed.
REQUIRED QUALIFICATIONS:
* Bachelor"s degree in Computer Science, or Mining Engineering.
* Project management experience.
* Experience supporting technology in an industrial or production environment.
* Experience utilizing Azure, Linux, SQL Server, TCP/IP networking, Microsoft client and server platforms.
* Experienced Candidate Need to have a Experience with NPI(New Product Introduction) AND CPI(Continuous Product Improvement)
*They need to have test, Validate, Verification, Investigating of New Products.
*Experience With SQL Database is Preferred, Azure, TCP/IP
*Production/Industry background needed
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