Job Description

Classification: Contract

Contract Length: 12-months

Location: Nashville, TN

CereCore is seeking a QA Test Analyst (Bilingual- Spanish and English) to join our team.

Responsibilities:

• Lead and participate in all aspects of the software testing lifecycle, including requirements analysis, test planning, test case design, test execution, defect reporting, and regression testing.
• Develop and maintain comprehensive test plans and test cases based on user stories, functional specifications, and technical designs within an Agile framework.
• Execute manual and automated test scripts, analyze test results, and accurately report defects with clear and concise steps to reproduce.
• Collaborate closely with developers, product owners, and other stakeholders to understand requirements, provide feedback, and ensure timely resolution of defects.
• Contribute to the continuous improvement of our QA processes and methodologies.
• Participate actively in Agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives.
• Mentor and provide guidance to junior QA team members, fostering a collaborative and knowledge-sharing environment.
• Contribute to the development and maintenance of automated test scripts using appropriate tools and frameworks.
• Specifically focus on testing contact center applications and integrations.
• Utilize and contribute to the development of automation testing using tools like Hammer (for IVR testing).
• Contribute to the quality assurance of Genesys Cloud contact center solutions

Requirements:

• Minimum of 5 years of hands-on software testing experience in an Agile development environment
• Strong understanding of software testing methodologies, principles, and best practices
• Proven ability to design, develop, and execute comprehensive test plans and test cases
• Excellent analytical and problem-solving skills with a strong attention to detail
• Experience with defect tracking tools (e.g., Jira, ADO)
• Bilingual proficiency in English and Spanish (written and spoken) is required
• Strong communication (written and verbal) and interpersonal skills, with the ability to effectively collaborate with cross-functional teams
• Ability to work independently and manage multiple tasks effectively

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