Job Description

Position Overview

This Process Specialist role supports a transportation software company based in St. Petersburg, Florida. The position is responsible for leading the processing of title and registration transactions to meet customer service-level agreements. Responsibilities include preparing assignments and state-specific forms, securing signatures and notarizations, generating shipping labels, and producing client reports. The role also involves verifying jurisdictional rules, ensuring compliance with state and client requirements, and maintaining necessary credentialing.

Additional duties include maintaining files, assisting customers, handling email and phone inquiries, performing data entry, and supporting Title & Registration and Fleet Services Operations. This position reports to the Operations Supervisor. The ideal candidate demonstrates strong critical thinking skills, exceptional attention to detail, and the ability to perform in a fast-paced, high-volume transactional environment with shifting priorities.

The position is paying up to $18/hour and the company would like to hire ASAP!

Essential Responsibilities

• Maintain current knowledge of customer, state, and regulatory requirements related to title and registration processing to ensure compliance.
• Research, analyze, and expedite customer requests.
• Maintain processing manuals and support cross-training efforts.
• Remain knowledgeable of state-specific and customer-specific applications.
• Process title and registration transactions for multiple states.

Additional responsibilities include:

• Coordinating workflow by monitoring service requests and assisting with backlog and incoming tasks.
• Collaborating with team leads and other departments to support operational needs.
• Assisting with the development, maintenance, validation, and communication of training materials, SOPs, checklists, job aids, and related documentation.
• Delivering functional training to new and existing team members.
• Participating in special projects as needed.
• Generating and sharing reports related to team performance and operational deadlines.
• Reviewing processed transactions for accuracy, identifying and correcting errors, documenting defects, and escalating issues when needed.
• Supporting the creation and documentation of root cause analyses.
• Providing staffing and scheduling recommendations to management.
• Performing other duties as assigned.

Qualifications

• High school diploma or GED
• Minimum of 2 years of relevant administrative or transaction-processing experience
• Ability to pass background checks required for state credentialing
• Ability to learn internal proprietary software systems
• Intermediate proficiency in Microsoft Excel and Outlook
• Typing speed of 30–35 wpm
• Strong analytical, written, verbal, and listening skills
• Exceptional attention to detail
• Strong initiative and urgency in addressing customer needs and resolving issues
• Effective time management, decision-making, and organizational skills
• Ability to multitask and work effectively under pressure
• Team-oriented, with the ability to collaborate across departments
• High level of professionalism, ethics, and follow-through
• Ability to maintain strict confidentiality
• Bilingual ability is a plus

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