Patient Access Representative Job at Odyssey Information Services, Cambridge, MA

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  • Odyssey Information Services
  • Cambridge, MA

Job Description

1ST SHIFT (8a-4:30p OR 8:30a-5p)

MULTIPLE OPENINGS

COVID VACCINE + BOOSTER REQUIRED

Experience :

Prior experience in a business setting providing customer service.

Experience processing and verifying electronic information and data.

Duties & Responsibilities:

  • Registers visiting patients, explain the registration process, and respond to questions.
  • Processes patient co-payments, co-insurance, deductibles and balances due.
  • Safeguards cash, checks and receipts and reconciles cash drawer at end of each business day.
  • Assists patients with Kiosk check-in as needed.
  • Completes the Medicare Questionnaire for each patient and adjusts patient coverage based on results.
  • Counsels patients regarding non-covered services.
  • Monitors patient waiting area for a smooth, efficient registration flow. Advises patients of potential delays and takes steps to ensure a pleasant patient experience.
  • Completes registrations on inpatient units who may be missing information from their original registration
  • Instructs patients and obtains signatures on consent forms, financial forms and other documents required by the clinical department; distributes documents to patients; scans, processes and records receipt of all documents collected during registration encounter.

Education :

High school degree or equivalent

Job Tags

Day shift,

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