National Director of Operations & Hospitality
On-Site Position, requires travel up to 25%
Location: Prefer Chicago, Austin, or Atlanta
Who We Are: Expansive is the third-largest flexible office and coworking provider in the U.S., with 43 locations and over 3.8 million square feet of workspace. We’re on a mission to help businesses thrive by creating flexible, vibrant environments where people can collaborate and succeed. Our customizable workspaces and inclusive communities are designed for innovation, connection, and growth. For more information, visit
What You’ll Do: We are seeking a revenue-driven, customer-obsessed leader to elevate our Hospitality & Service team. As the Director of Hospitality & Service , you will oversee our Community Management team, including 2-4 Regional Managers and 40+ Community Managers in charge of providing hospitality and service to our members. You'll work closely with our Chief Revenue Officer to drive client experience, engagement, and ancillary revenue.
You’ll lead the charge in shaping a dynamic, client-first culture, ensuring that our centers deliver exceptional service, foster community, and boost loyalty. In this role, you’ll have the opportunity to make a significant impact on both client retention and revenue growth by refining operations, improving client engagement programs, and setting new standards for excellence.
Your Key Responsibilities:
What We’re Looking For:
Requirements:
Why You’ll Love Working Here:
If you’re a results-driven leader with a passion for hospitality and a desire to create extraordinary work environments, we’d love to hear from you!
OTE: $140,000 - Year One
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