Medical Receptionist Job at Hcri, Florida

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  • Hcri
  • Florida

Job Description

Medical Receptionist

The Medical Receptionist manages multi-service front desk operations, ensuring patients are properly scheduled, screened, financially informed, and supported throughout their care journey.

Duties & Essential Functions:

  • Greet patients warmly and provide an exceptional, patient-first experience.
  • Manage check-in and check-out processes accurately and efficiently.
  • Collect and verify all necessary patient forms.
  • Handle incoming calls, messages, and scheduling inquiries with professionalism and empathy.

Insurance, Billing, and Pre-Authorization Support

  • Collect accurate patient insurance information, ensuring data integrity and correct payer identification for revenue cycle workflows.
  • Communicate clearly with patients about copays, deductibles, out-of-pocket estimates, and payment expectations.
  • Collect payments at check-in or check-out according to company procedures.
  • Demonstrate awareness of insurance types (PPO, HMO, PIP, WC, Managed Care, etc.) and how they impact service coverage.

Skills & Expectations

  • Excellent customer service and interpersonal communication.
  • Strong organizational skills and ability to multitask.
  • High accuracy in scheduling, documentation, and insurance data collection.

Experience Requirements

Preferred:

  • 1–2 years experience in medical front office or multi-service healthcare settings.
  • Experience with MRI safety screening or medical procedure preparation.
  • Familiarity with insurance verification and pre-authorization processes.

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