EKPC is a leading cooperative dedicated to providing reliable, affordable, and sustainable energy solutions to the East Kentucky region. As a community-focused organization, we value innovation, excellence, and commitment to service in delivering power to our members. Job Overview: As a Live Chat Operator at EKPC, you will be a vital part of our customer engagement team, ensuring prompt and effective communication with our members. Your primary responsibilities include: Real-Time Member Interaction: Engage with members via live chat to address inquiries, provide information, and offer support on a wide range of topics related to our services. Technical Assistance: Provide immediate assistance for technical issues, guiding members through troubleshooting steps and ensuring a positive resolution. Information Delivery: Deliver accurate and up-to-date information regarding EKPC's services, programs, and energy-related initiatives. Problem Resolution: Efficiently resolve member issues within the live chat platform, escalating as needed, and ensuring seamless communication handovers if required. Documentation: Maintain detailed and accurate records of member interactions and resolutions within the live chat system. Member Education: Educate members on energy-saving practices, billing processes, and available resources through the live chat platform. Collaboration: Collaborate with cross-functional teams to continuously improve live chat processes, enhance member experience, and contribute to a positive work environment. Requirements: High school diploma or equivalent; additional education is a plus. Proven experience as a live chat operator or in a customer service role. Excellent written communication skills with the ability to convey technical information clearly. Familiarity with live chat systems and proficiency in multitasking during real-time interactions. Strong problem-solving skills and ability to adapt to a fast-paced environment. Commitment to delivering exceptional customer service. Join EKPC and become a key player in providing immediate and effective support to our members. Apply your communication skills and dedication to customer satisfaction in contributing to the energy solutions of East Kentucky.
...Duke Hospital. The successful candidate will be responsible for helping to build, organize, and label carts, place products in... ...entry-level position ideal for someone interested in gaining experience in a hospital supply chain setting. Job Requirements: High...
...potential to change a life and we need detail-driven, quality-minded professionals like you to help ensure it. As a Visual Inspection Technician , youll be the critical last step in the manufacturing process, ensuring our sterile drug products are free from defects...
...as assigned by the Director of Culinary Operations. Traveling & Event Catering Travel to company venues, pop-up events, corporate events/buyouts, and other assignments to oversee meal preparation and presentation. Assist with training, development, and...
Receptionist & Administrative Assistant Roles (Temp & Temp-to-Hire) Build Your Career in Los Angeles! Are you looking to take the next step in your administrative career? Were hiring temp, temp-hire Receptionists and Administrative Assistants to support top companies...
...The successful candidate should have a minimum of two years of experience in working with audio/visual systems, preferable from a design... .../ or other manufacturer training and/or certifications. Industry certifications in the area of audio/visual. A degree in an...