Job Description

Job Title: Learning & Development Manager

About Us

LaGuardia Gateway Partners (LGP) is the private developer and manager of the state-of-the-art Terminal B at LaGuardia Airport. With our new award-winning $4B terminal now complete, LGP is seeking talented individuals to help us achieve ongoing excellence in terminal operation and guest experience. Get onboard and join the team transforming the NYC travel experience.

Job Summary

Reporting to the HR Business Partner, the Learning & Development (L&D) Manager drives the strategy, design, implementation, and evaluation of comprehensive learning and development programs across the organization. The L&D Manager conducts training needs analyses, develops learning frameworks, and partners with stakeholders to ensure all initiatives align with organizational goals. The ideal candidate will have excellent communication abilities, experience with blended learning principles, and a proven track record of developing impactful learning and development (L&D) programs that drive business results.

Key Job responsibilities:

• Lead and own the full end-to-end program execution of learning & development initiatives, including learning needs analysis, development, implementation, and measurement.
• Build a strategic roadmap and implementation plan for learning & development initiatives tied to the organization’s business plan and goals.
• Design and pilot blended learning curriculum for a manager development program for the full organization including new hire orientation, leadership development, technical skills training, and customer service excellence programs.
• Design, develop, and deliver engaging learning programs across the employee lifecycle, covering core professional skills (e.g., emotional intelligence, active listening, influencing, project management, AI enablement, presentation skills, etc).
• Coach and develop employees to co-facilitate the delivery of learning materials; run Train the Trainer sessions as needed
• Manage and update learning content for a diverse learning environment
• Drive compliance training and reporting annually
• Collaborate with senior leaders and stakeholders to identify learning needs and gaps and develop solutions that drive performance and engagement.
• Facilitate workshops and training sessions for employees and leadership teams.
• Measure the effectiveness and impact of learning programs using relevant data and analytics, providing regular reporting and recommendations for continuous improvement.
• Stay current with L&D best practices, learning technologies, and industry trends to ensure innovative and effective program offerings.
• Foster a culture of continuous learning and development across the full organization
• Manage the company’s annual training budget and forecast future learning investments.
• Source, evaluate, and manage external training vendors and programs to ensure high-quality and cost-effective delivery.
• Establish and monitor key performance indicators (KPIs) to measure the impact and ROI of training programs on employee performance and guest satisfaction.
• Stay current on industry trends, best practices, and new technologies in learning and development.
• Ensure all training activities comply with federal, state, local, and airport-specific regulations.
• Perform all other duties as required.

Systems and Software’s:

• Vyond
• Articulate Storyline
• IntrinsiQ
• Similar learning management systems

Competencies and Skills:

• Experience leveraging LMS platforms and applying visual and audio design tools (e.g., Articulate) to build engaging learning experiences.
• Proven experience in Learning & Development, with a track record of designing, delivering, and evaluating learning programs at scale.
• Strong proficiency in managing Learning Management Systems (LMS) and digital learning platforms.
• Excellent project management, organizational, and analytical skills.
• Demonstrated ability to collaborate and build trust with senior stakeholders across business functions.
• Experience developing curriculum and learning content for a variety of audiences.
• Expertise in designing impactful onboarding strategies and creating engaging learning experiences.
• Proven facilitation skills for all levels of management and individual contributors.
• Exceptional attention to detail and ability to manage multiple projects and tasks under tight deadlines.
• Strong written and verbal communication skills, with a proven ability to influence and engage stakeholders at all levels, including creating clear, concise, and compelling content.
• Ability to work effectively in a hybrid and globally distributed environment.

Experience:

• Bachelor’s degree in human resources, Education, Business Administration, or a related field.
• 5+ years of experience in a learning and development role, with at least 2 years in a leadership capacity.
• Proven experience designing and delivering effective training programs in a fast-paced operational environment; aviation, hospitality, or retail experience a plus.
• Strong understanding of adult learning principles and instructional design methodologies.
• Experience with Learning Management Systems (LMS) and e-learning authoring tools.
• Excellent presentation, facilitation, and communication skills, with the ability to engage diverse audiences.
• Strong project management skills with the ability to manage multiple initiatives simultaneously.
• Independent worker and strategic thinker with ability to conduct needs analysis, solve complex problems, and implement practical solutions.
• Strong work ethic with a positive, collaborative, and can-do attitude.

Primary Work Location : LaGuardia Airport, NY

Employee Status : Regular Full Time, Days/Nights/Weekends as Required

Equal Employment Opportunity and Affirmative Action

LaGuardia Gateway Partners provides equal employment opportunity without regard to race, color, age, religion, gender, sexual orientation, national origin, disability, veteran status, or other protected characteristics. Further, it is the policy of LaGuardia Gateway Partners to undertake affirmative action in compliance with all federal, state, and local requirements.

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