Job Description

Comfort Inn & Suites Midtown is seeking a reliable and detail-oriented Night Auditor to join our team. The Night Auditor will oversee the nightly operations of the hotel, ensuring smooth and efficient service for our overnight guests. This role involves performing administrative tasks, addressing guest needs, ensuring a safe and secure environment during the night shift, finishing laundry, and establishing breakfast.

Key Responsibilities:

• Guest Service: Greet and check in guests with a friendly and professional demeanor. Address any guest inquiries, concerns, or special requests promptly and efficiently.
• Front Desk Operations: Manage the front desk, including handling reservations, check-ins, check-outs, and processing payments. Provide accurate and timely information about hotel services and local attractions.
• Night Audit Duties: Perform end-of-day procedures, including reconciling daily financial transactions, generating reports, and ensuring all revenue is accurately recorded. Verify that all financial data is correct and complete.
• Laundry: The front desk is responsible for washing and folding all laundry. Each shift is expected to do their part to get all laundry cleaned and folded.
• Breakfast: The night auditor is responsible for preparing breakfast in the morning. This includes making coffee, make eggs / sausage / bacon -- whatever is on the menu. Heating gravy and putting out fruit and bread items. The breakfast attendant will come in to relive you at 7am and take over.
• Team Collaboration: Work closely with other hotel staff to ensure a cohesive and efficient operation. "It's not my job" is equivalent to "I quit."
• Safety and Security: Monitor security systems and perform regular checks to ensure the safety and security of the property. Respond to emergency situations as needed and follow established procedures.
• Administrative Tasks: Maintain accurate records of guest interactions, transactions, and incidents. Prepare and distribute daily reports for management review.
• Maintenance Coordination: Report any maintenance issues or facility concerns to the appropriate departments to ensure timely resolution.
• Other Duties: Assist with other tasks and special projects as assigned by management.

Qualifications:

• Experience: Previous experience in a hotel or customer service role is preferred but not required. Experience with hotel management software is a plus.
• Skills: Strong interpersonal and communication skills. Ability to handle stressful situations calmly and efficiently. Detail-oriented with strong organizational and multitasking abilities.
• Technical Skills: Basic proficiency in Microsoft Office Suite and familiarity with hotel management systems or point-of-sale software.
• Education: High school diploma or equivalent required (or actively working towards). Some college coursework or a degree in hospitality or related field is a plus.
• Physical Requirements: Ability to stand, walk, and sit for extended periods. Must be able to lift and carry up to 25 pounds.

Additional Requirements:

• Availability: Must be available to work from 11:00 PM to 7:00 AM, including weekends and holidays.
• Background Check: Successful completion of a background check is required.

Benefits:

• Competitive hourly wage
• Paid time off
• Significant employee discounts on hotel stays at any Choice hotel!
• Participation in annual bonus program
• Opportunities for career advancement

Comfort Inn & Suites in Ruidoso is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Job Tags

Hourly pay, Work at office, Local area, Shift work, Day shift,

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