Job Description

General Manager – Lifestyle Resort Property (Lake Placid, NY)

Full-Time | On-Site

Come work and play in the heart of the Adirondacks! We’re seeking an inspiring, hands-on General Manager to lead operations at a modern, design-forward lakeside resort in Lake Placid—one of the region’s most exciting new destinations. This is a rare opportunity to shape a high-performing team, drive profitability, and deliver exceptional guest experiences in a setting that blends contemporary style with stunning natural surroundings.

If you’re a people-focused leader who thrives in a fast-paced environment and takes pride in creating memorable guest moments, we want to connect with you.

Why This Role Stands Out

Lifestyle meets leadership: Enjoy year-round recreation, culture, and community in one of New York’s most scenic resort towns.

Be part of something growing: Join a recently developed, highly regarded property backed by strong ownership that values creativity, innovation, and autonomy.

Full operational influence: Lead all aspects of hotel operations, from front desk to F&B, and influence future growth initiatives.

Empowered management: Play a key role in strategic decision-making, sales direction, community engagement, and brand reputation.

Key Responsibilities

Operations & Leadership

• Oversee all departments, ensuring alignment with brand standards, ownership goals, and financial targets.
• Drive guest satisfaction, team engagement, and operational excellence through proactive leadership.
• Implement innovative practices that enhance efficiency and elevate the guest experience.

Guest Experience

• Model a polished, welcoming, service-driven presence throughout the property.
• Engage with guests to gather insights and address opportunities for improvement.
• Foster a culture where every team member takes ownership of guest satisfaction.

Team Development

• Recruit, train, and mentor a high-performing, service-oriented team.
• Build succession plans and development paths for department leaders.
• Promote a collaborative, positive, and achievement-driven culture.

Sales, Marketing & Community Relations

• Partner with the sales team to drive revenue through strategic initiatives, partnerships, and creative promotions.
• Serve as the property’s community ambassador, engaging with local organizations and tourism partners.
• Analyze market trends to position the resort as a top choice for leisure and group business.

Financial Performance

• Develop and manage budgets, forecasts, and performance metrics.
• Optimize profitability through effective cost control and strong revenue management practices.
• Collaborate with ownership to evaluate performance and implement improvement strategies.

Qualifications

• Minimum 5 years of General Manager experience , ideally within a resort or full-service property.
• Proven success overseeing F&B operations , including restaurant and banquet services.
• Proven success overseeing Sales operations with proven results.
• Strong communication, leadership, and team-building abilities.
• Demonstrated business acumen with the ability to balance guest satisfaction, staff engagement, and financial performance.
• Experience with hotel openings or repositioning is a plus.
• Must be willing to live in or relocate to Lake Placid, NY .

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