Help Desk Analyst Job at iCST, Augusta, ME

RGZMRVhwZ0J5cEJrdGJ4bnVhbkprSnZJemc9PQ==
  • iCST
  • Augusta, ME

Job Description

Location: Augusta, ME - 100% Onsite

Top 3 Skills:

  • 1 to 3 years of experience in a similar role
  • Experience with Windows OS
  • Must have strong written and verbal communication skills

Job Description:

  • Provides technical assistance, support, and advice to end users for hardware, software, and systems.
  • Provides hands-on technical assistance to business and technical users.
  • Investigates and resolves computer software and hardware problems of users.
  • Serves as a contact for level 1 support.
  • Serves as a contact for users having problems using computer software, hardware, and operating systems, and escalates as necessary.
  • Determines whether problem is caused by hardware, software, or system.
  • Answers questions, applying knowledge of computer software, hardware, systems, and procedures.
  • Talks with technical and non-technical co-workers to research problem and find solution.
  • Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions.
  • Experienced with a variety of call-tracking software and systems.
  • Reads trade magazines and engages in independent study to maintain required Skill Set/Skill Level/Experience current industry knowledge.
  • Follow quality standards and displays strong customer service skills.
  • Ability to work in a team environment.
  • Complete assigned tasks.
  • Strong communication skills; both written and spoken.

Job Tags

Similar Jobs

RHP Properties

Traveling Sales Coordinator Specialist Job at RHP Properties

 ...generate interest, establish positive relationships with the community and to maintain and increase occupancy. The position is a traveling position that requires extended overnight travel in excess of 80%. Research market, demographics, competition, products, customer... 

GG Homes

Acquisition Manager Job at GG Homes

Account Executive (Real Estate Acquisitions) - GG Homes | Irvine, CA Are you ready to be rewarded for your results? Do you thrive when your success is in your own hands? GG Homes is looking for a talented Account Executive who's motivated by performance, energized...

SESCO Cement Corp.

Outside Sales Representative Job at SESCO Cement Corp.

 ...providing reasonable accommodation to individuals with disabilities. If you are a qualified individual with a disability and either need assistance applying online or need to request an accommodation during the interview process, email Human Resources at ****@*****.***... 

United Gear & Assembly

Machine Operator weekend 2nd shift Job at United Gear & Assembly

 ...solutions, delivered on time. Job Summary: Perform machine operations on Mills, Lathes, Grinders, Hobs and Broaches. ESSENTIAL DUTIES...  ...specifications, set up, and operating requirements. Mounts work piece between centers, in chuck, or to faceplate, manually or... 

PulFlex Technologies, LLC

Administrative Assistant Job at PulFlex Technologies, LLC

 ...Job Title: Purchasing & Administrative Assistant Position Overview The Purchasing & Administrative Assistant is a dual-role position responsible for coordinating procurement activities while providing comprehensive administrative support to ensure smooth day-to-day...