Job Description

DUTIES AND RESPONSIBILITIES:

The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Assist with hot tubs, spa, and gift shop operations.
• Oversees Bike Rentals
• Oversees staff.
• Provide training and coaching to staff.
• Supports staff at peak times and undertakes any operational duty to ensure customer expectations are met (i.e. answering phones, booking spa appointments, cash handling, etc.)
• Maintain strong communication within the department.
• Ensures employees adhere to company policies.
• Solve guests complaints and misunderstandings to customer satisfaction
• Ensure clients safety, comfort, and well-being.
• Perform all other duties as requested by the manager.

QUALIFICATIONS:

To perform this job successfully, employees must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties.

• Must be able to work holidays, weekends and evenings.
• Must be able to speak, read, write and understand the primary language (s) used in the workplace.
• Basic typing skills and ability to operate standard office equipment including copier, fax, telephone, calculator, etc.
• Develop knowledge in POS and Reservations Program

PHYSICAL/MENTAL REQUIREMENTS:

While performing the duties of this job, the employee is frequently required to do the following:

• Excellent customer service
• Ability to work in stressful situations.
• Stand, sit and walk for long periods of time or an entire shift, repetitive motions, climb stairs, balance, stoop, squat, bend, twist, kneel, reach, grasp and squeeze with both hands. Talk or hear, taste or smell.
• Cash handling
• Coordinate multiple tasks simultaneously.
• Acute attention to detail
• The employee must occasionally lift and/or move, carry, push and pull up to 30lbs.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.

Work conditions include exposure to scents and mineral water sulfur odor.

Your company reserves the right to change job responsibilities, transfer job positions, or assign additional job duties at any time.

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