Job Description

Field Service Technician
(Carolinas / Southeastern Region | Mostly Field-Based)

Overview:
Ultimate Staffing is seeking a skilled Field Service Technician with strong mechanical aptitude and hands-on experience in pumps and rotating equipment. This role supports customers across North Carolina, South Carolina, and parts of Virginia, performing maintenance, troubleshooting, start-ups, and on-site service for water treatment and industrial pumping systems. The ideal candidate brings 3-5 years of service or maintenance background, strong problem-solving skills, and the ability to work independently in the field.

This role is primarily field-based with some remote administrative work. Light travel is required throughout NC, SC, and parts of VA.

Key Responsibilities

Field Service & Technical Work:

• Perform maintenance, troubleshooting, repairs, and start-ups on pumps, rotating equipment, and related water treatment systems.
• Complete mechanical and light electrical diagnostics on equipment in the field.
• Conduct system start-ups, verify proper installation, and ensure all operating parameters meet specifications.
• Provide on-site technical support to customers, ensuring issues are identified quickly and resolved safely and efficiently.
• Document service activities, including reports with notes, pictures, parts used, and completed tasks.
• Communicate effectively with the Service Coordinator and internal teams regarding scheduling, updates, and job progress.
• Coordination & Communication:

(If candidate is capable, role could include aspects of service coordination)

• Communicate with customers regarding service needs, scheduling, and follow-up.
• Provide day-of support to ensure smooth service start-ups and job completion.
• Assist in coordinating with third-party resources for specialized start-ups when necessary.

Work Schedule

• Typical Hours: Monday to Friday, 8:00 AM - 5:00 PM
• After-hours calls occasionally required (non-emergency, minimal weekend work).
• Travel within NC, SC, and parts of VA.
• Some initial training and onboarding will occur on-site or in-office; ongoing work is primarily field-based with administrative tasks.

Qualifications

• 3-5 years of hands-on mechanical, maintenance, or field service experience preferred.
• Strong background in pumps, rotating equipment, mechanical troubleshooting, or industrial maintenance is required.
• Experience with diesel, centrifugal, rotary, or hydraulic pumps is a plus.
• Solid understanding of maintenance practices, system start-ups, and on-site diagnostics.
• Tech-savvy with the ability to use MS Office, especially Excel, and generate service reports with photos.
• Valid driver's license required
• Able to lift, load, and work with standard technician equipment/tools.
• No formal degree required-hands-on technical experience is the priority.

Soft Skills

• Strong communication and customer service abilities.
• Ability to work independently, manage time effectively, and self-prioritize.
• Organized, dependable, and punctual.
• Comfortable interacting with customers on-site and representing the Premier Water brand.
• Problem solver with a calm, professional demeanor.

Tools, Gear & Appearance

• Company-provided tools, truck, equipment, lifts, and PPE.
• Dress Code: Branded logo shirts, work pants, and closed-toed shoes required.

Top Highlights of the Role

1. Hands-on work with pumps and rotating equipment, ideal for mechanically skilled technicians.
2. Mix of independent field work, maintenance, start-ups, and troubleshooting.
3. Multi-state territory (NC/SC/VA) with strong organizational support and growth opportunities.

Additional Notes

• Candidates located within the Charlotte, North Carolina territory are preferred, but location flexibility is possible for the right fit.
• Strong service background is key
• This position may be paired with a hybrid Service Coordinator/Field Tech role for candidates who can perform both functions.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

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