Job Description

Travel Requirements

*National Travel up to 70%

Ideal Candidate

This position is well-suited for individuals who are enthusiastic about presentations and training. Applicants under consideration must possess technical proficiency. Experience in automotive dealership sales, compliance, and administration. Candidates with technical expertise are strongly encouraged to apply.

Role Description

Are you an automotive F&I career professional and ready to break out of the dealership?

We are seeking an automotive F&I professional to join our field team here at the DOWC organization. This is a great opportunity for career automotive gurus who want to step away from the dealership life and take on a more specialized corporate role. As an F&I Trainer & Field Specialist, you will be responsible for traveling to dealership sites for one of our key accounts and boost their F&I performance by developing the knowledge and skills of F&I and Sales professionals. Additionally, you will provide ongoing support to ensure continuous improvement and success in F&I performance. This position is well-suited for individuals who are enthusiastic about giving presentations and training audiences in the automotive industry. Experience and knowledge in the automotive dealership industry is required. F&I experience is required.

Key Responsibilities

Key Account Support & Relationship Management:

• Serve as a primary field-level contact for designated Key Accounts, ensuring strong operational support and consistent communication
• Build and maintain positive working relationships with dealership personnel, fostering trust and reliability
• Execute assigned initiatives to enhance dealership performance and client satisfaction

On-Site Training & Coaching:

• Conduct in-person and virtual training sessions for F&I managers and dealership staff on:
• DOWC product portfolio and compliance standards
• Sales process, menu presentation, and advanced closing techniques
• System navigation and portal utilization
• Provide onboarding support for new F&I personnel and refresher training as needed

Operational Execution & Problem Resolution:

• Implement field directives and ensure dealership adherence to company standards
• Provide hands-on assistance to resolve operational challenges at the dealership level; escalate complex issues to senior field leadership
• Deliver “fill-in” F&I support when requested by clients

Performance Monitoring & Reporting:

• rack and report key account performance metrics to Field Leadership
• Complete accurate and timely daily, weekly, and monthly reports on training activities, dealer engagement, and outcomes
• Identify performance gaps and suggest actionable improvements

Other:

• Partner with internal teams to align key account field activities with overall company initiatives
• Communicate dealership insights and feedback to Field Management for continuous improvement
• 60%-70% travel within the US

Qualifications

• Minimum of 5+ years' experience in automotive F&I is required - if you do not have F&I experience kindly do not apply.
• Finance Director, Sales Manager, General Manager backgrounds preferred in addition to F&I. Must have experience managing a high-performing team.
• Strong knowledge and expertise in F&I products and practices
• Excellent presentation and facilitation skills
• Ability to deliver highly effective training programs
• Strong relationship building skills with dealership personnel at all levels
• Strong communication and interpersonal skills
• Ability to work in a fast-paced and dynamic environment
• Passionate and driven teaching style
• Ability to maintain an upbeat, positive, and inspiring attitude to effectively communicate with diverse audiences
• Proficiency in Microsoft Suite; familiarity with CRM or dealer management systems preferred.
• Comfortable with frequent travel

**Frequent travel within the US is required for this role**

**Candidates can reside in any location in the US. Please apply if you are an F&I professional anywhere in the US! You will be assigned a region based on your current location and will be required to travel to the DOWC office in Parsippany, NJ as needed for on-site internal meetings. This is a full-time employment opportunity**

DOWC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact us for assistance.

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