Job Description

Job Summary:

Responsible for the overall leadership, administration, and strategic direction of the hospice practice. This role involves overseeing the day-to-day operations, ensuring compliance with healthcare regulations, and driving the organization's mission to deliver high-quality care to patients. The Executive Director will lead a multidisciplinary team, manage financial performance, and foster relationships with key stakeholders, including patients, families, healthcare providers, and the community.

Essential Functions:

Leadership and Strategic Planning:

• Develop and implement the strategic vision for the hospice practice.
• Provide leadership and direction to ensure the organization meets its goals and objectives.
• Lead and mentor a diverse team of healthcare professionals, ensuring a positive and productive work environment.
• Stay informed about industry trends, regulatory changes, and best practices to guide the organization’s growth and adaptation.

Operational Management:

• Oversee the day-to-day operations of the hospice practice, ensuring efficient and effective service delivery.
• Ensure compliance with all federal, state, and local regulations, including Medicare and Medicaid requirements.
• Take action on reports from regulatory or inspection agencies.
• Develop and implement policies and procedures to enhance the quality of care and operational efficiency.
• Monitor and evaluate the performance of services to ensure patient satisfaction and quality outcomes.

Financial Management:

• Develop and manage the annual budget, ensuring financial sustainability and profitability.
• Monitor financial performance, including revenue, expenses, and profitability, and make necessary adjustments to meet financial goals.
• Oversee billing, coding, and reimbursement processes to maximize revenue and ensure compliance with payer requirements.

Quality and Compliance:

• Ensure the delivery of high-quality patient care that meets or exceeds regulatory and accreditation standards.
• Implement and monitor quality improvement initiatives to enhance patient outcomes and satisfaction.
• Conduct regular audits and reviews to ensure compliance with all applicable regulations and standards.

Community and Stakeholder Engagement:

• Build and maintain strong relationships with patients, families, healthcare providers, and community partners.
• Represent the organization at community events, professional associations, and industry forums.
• Collaborate with referral sources to promote the organization’s services and expand its patient base.

Human Resources Management:

• Oversee recruitment, training, and development of staff, ensuring the organization attracts and retains top talent.
• Ensure compliance with employment laws and regulations.
• Foster a culture of teamwork, professional development, and continuous improvement.

Additional Responsibilities:

• Performs other duties as assigned or requested.
• Conforms to all applicable Agency policies and procedures.
• Participates actively in continuing education and in-services.
• Maintains confidentiality of patient information and business trade practices
• Assumes accountability for reporting incidents and complaints according to Agency policy.

Knowledge / Skills / Abilities:

• Organizational skills
• Ability to supervise in accordance with Agency’s policies and applicable laws.
• Ability to respond to common inquiries or complaints, regulatory agencies, or members of the business

community.

• Time management
• Cooperative attitude
• Advanced written and verbal interpersonal communication
• Basic math skills related to patient care.
• Strong leadership skills.
• Ability to build and maintain relationships with a wide range of stakeholders
• Commitment to quality care and patient satisfaction.

Age-Related Competencies:

Demonstrates the basic knowledge and skills necessary to identify age-specific patient needs appropriate for

this position.

Information Management:

Treats all information and data within the scope of the position with appropriate confidentiality and security.

Risk Management:

• Cooperates fully in all risk management activities and investigations.
• Keeps abreast of changes in health care law.
• Maintains Agency/program compliance with local, state, and federal laws as well as state accreditation standards.

Minimum Position Qualifications:

• Education:

Bachelor's degree in Healthcare Administration, Business Administration, Marketing or Nursing. Masters preferred.

• Experience:

3 years in healthcare management; 1 year hospice leadership role; experience in business development preferred

• License / Certification:

Driver’s license and proof of current auto liability insurance; no listing in the OIG Excluded Provider listing

Environmental Conditions:

Works under a variety of conditions in facilities and offices; ability to work flexible schedule, ability to travel locally; some exposure to unpleasant weather. Moderate noise level; tasks may involve exposure to bloodborne pathogens; moderate stress and emotional demands.

Physical Requirements: Sitting is required. Requires ability to always handle stressful situations in a calm and courteous manner. Requires working under some stressful conditions to meet deadlines and agency needs. Ability to travel.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities.

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