Job Description

With its breezy mid-century vibes, discover a quintessential boutique hotel experience tucked away in the more residential heart of Beverly Hills — all centered around an iconic, cabana-lined boomerang-shaped pool. An architectural gem filled with unique details, Avalon Hotel Beverly Hills’ understated luxury runs deep, from its design-forward indoor and outdoor spaces for events and small gatherings to the Cali-fresh, chef-driven cuisine at poolside jewel box restaurant Viviane.

Job Overview

We are seeking a polished Rooms Manager to lead the daily operations of the Front Office and Housekeeping departments at our boutique property. This hands-on leadership role ensures that every guest experiences a seamless arrival, an impeccably maintained room and anticipatory service throughout their stay. The ideal candidate is a dynamic hospitality professional with a refined attention to detail, strong leadership skills, and a deep understanding of luxury service standards.

Key Responsibilities

• Oversee all aspects of Front Office and Housekeeping operations, ensuring alignment with brand standards and guest expectations
• Foster a culture of personalized service, guest engagement and team accountability
• Collaborate with the Reservations and Revenue teams to optimize room assignment, cleanliness and readiness for VIP and special guests
• Conduct daily room inspections and lobby walkthroughs to uphold presentation and cleanliness standards
• Manage labor productivity, payroll and department budgets to achieve financial targets without compromising guest experience
• Lead recruitment, onboarding, training and performance management within both departments
• Respond to guest feedback and service recovery situations with urgency and professionalism
• Ensure departmental compliance with health, safety and cleanliness protocols

Qualifications

• 3–5+ years of progressive leadership experience in luxury hotel operations, ideally with exposure to both Front Office and Housekeeping
• Proven ability to lead high-performing teams in a fast-paced, guest-centric environment
• Strong organizational, communication and interpersonal skills
• Experience with PMS, housekeeping systems and guest engagement tools (e.g., Opera, Alice, HotSOS)
• Passion for delivering intuitive, elevated service with attention to detail
• Flexible schedule, including evenings, weekends and holidays as needed

Company Overview

Proper Hospitality is a diverse team of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: there is a right way to do things, and anything less just isn’t proper. We are seeking the best of the best—both within and outside the industry—to join us in building a new kind of lifestyle hospitality company, inspired by a centuries-old tradition. Our work is challenging and fast-paced, but above all, it is rewarding.

To achieve our vision—to inspire and transport people—we seek like-minded candidates who embody our ethos, The Pillars of Proper:

• Care Proper: We are natural and gracious hosts to all.
• Achieve Proper: We are committed to excellence.
• Imagine Proper: We are resourceful.
• Present Proper: We have an appreciation for style and culture.

Proper Hospitality is an equal-opportunity employer. We provide employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, gender identity or expression, genetics, or any other federally or state-protected category.

We also consider qualified applicants with criminal histories in accordance with local Fair Chance Hiring Ordinances.

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