Desktop Support Specialist Job at Sharp Brains, Santa Monica, CA

RC9IS1c1NEl6Skp0dHJob3Y2dkRsSmZQeVE9PQ==
  • Sharp Brains
  • Santa Monica, CA

Job Description

Freelance || Backfill Support

Key Responsibilities:

  • Respond to and resolve Tier 2 support requests escalated from Tier 1.
  • Provide hands-on support for desktops, laptops, printers, mobile devices, and other peripherals.
  • Troubleshoot OS, application, and network-related issues (Windows/Mac environments).
  • Install, configure, and update software and hardware as required.
  • Support Microsoft 365 applications, Active Directory, and other enterprise tools.
  • Handle user account setups, password resets, and permission/access issues.
  • Collaborate with other IT teams or vendors to resolve complex incidents.
  • Document all support activities in the ticketing system and follow escalation procedures.

Requirements:

  • Proven experience in Tier 2 desktop or end-user support roles.
  • Strong knowledge of Windows 10/11, MS Office 365, and standard IT tools.
  • Familiarity with ITSM platforms like ServiceNow or similar.
  • Good understanding of networking basics (TCP/IP, DNS, DHCP).
  • Excellent communication and customer service skills.
  • Ability to work independently and manage multiple support requests.

Job Tags

Freelance,

Similar Jobs

Maryland Masonic Homes

RN or LPN PRN (Skilled/LTC) Job at Maryland Masonic Homes

 ...Cockeysville, Maryland has an immediate opening for a Flex RN or LPN Long Term Care/Skilled Nursing. This position will report...  ...$45.00 an hourand based on board of nursing license date.This PRN position is only eligible for EAP Benefits.Come join our exciting... 

Walmart Global Tech

Lead Data Scientist Job at Walmart Global Tech

 ...Global Tech is looking to hire an exceptionally talented Staff Data Scientist for their Personalization team in Sunnyvale to support the...  ...required of employees assigned to this job. The full Job Description can be made available as part of the hiring process... 

JBS

2026 Marketing Summer Internship Job at JBS

 ..., SincerityPurpose/General Summary:During this 10-week summer internship, you will use your unique perspective and knowledge to help...  ...Responsibilities: ~Will provide support to one of the marketing departments~Design and implement sell sheets ~Communicate... 

Orr & Reno

Corporate Attorney Job at Orr & Reno

Orr & Reno seeks a mid-level transactional attorney to join its Concord, New Hampshire-based corporate practice team representing and advising closely-held businesses and entrepreneurs, both within New England and beyond. Responsibilities will include a wide range of matters...

Insight Global

Data Analyst Job at Insight Global

 ...This role is hybrid in Sunnyvale, CA. Responsibilities: # Define and proactively monitor financial, operational and Payments Health Metrics to drive operational excellence, improve seller experience and help reduce payment friction. # Identify opportunities...