Summary:
The main function of a patient registry representative is to gather and verify patient data and perform data entry (45%)
Key responsibilities:
• Collect missing information from external customers including hospital staff and doctor offices
• Review and evaluate patient and event information received, may gather additional data to determine if event should be forward to the Complaint Department.
• Perform peer auditing of IPR (Implant Patient Registry) data
• Sort and organize incoming mail by date
• Print and mail Implant Patient ID cards
• Respond and answer basic patient registry questions
• Participate in projects and may identify potential improvement opportunities to optimize process for Supervisor review
Additional Skills:
• Ability to type 55 wpm accurately
• Good computer skills including usage of MS Office Suite
• Good written and verbal communication and interpersonal relationship skills
• Substantial knowledge and understanding of Edwards policies and procedures
• Basic knowledge and understanding of complaint, HIPAA, and GDP regulations
• Basic knowledge of medical terminology
• Good problem-solving skills
• Ability to manage confidential information with discretion
• Strict attention to detail
• Ability to interact professionally with internal customers
• Ability to work in a fast paced environment
• Must be able to work in a team environment, including inter-departmental teams
• Ability to provide feedback in a professional, direct, and tactful manner
Education and Experience:
• Associate's Degree or equivalent in related field
• 0-2 years of experience required
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