Job Description

Position Title: Customer Support Heroes wanted - Shrewsbury, MA


Location: Worcester, MA, USA• Massachusetts, USA


Req. ID: 149




Join our Team and Make a Difference!


At Lifeway Mobility, we believe that everyone deserves to live comfortably, independently, and safely in their own homes. As a leading nationwide provider of accessibility solutions, we are dedicated to enabling individuals with accessibility needs to remain in the place they love.

We are more than just a company – we are a community driven by our Core Values of Putting People First, Being Accountable, and Doing Well While Doing Good. These principles guide everything we do, from the products we offer to the way we interact with our customers and each other.

Joining our team means becoming part of a highly engaged workforce where you will have access to training opportunities, growth potential, and a comprehensive benefits plan. Whether you're starting your career or looking to take the next step, Lifeway Mobility offers a supportive environment where you can thrive and make a difference.

Customer Care Coordinator

Are you a customer service professional looking for a career where you can make a real difference every day? At Lifeway Mobility, we provide accessibility solutions that help people with limited mobility live safely and independently in their own homes. We’re looking for a Customer Care Coordinator to be the friendly, knowledgeable voice that guides customers through the first steps of their Lifeway journey.

In this role, you’ll be the first point of contact for prospective customers—answering calls and emails, understanding their needs, and then providing a smooth handoff to our Sales Consultants. You’ll qualify leads, schedule in-home evaluations for our Sales Consultants, and ensure every detail is accurately captured in our CRM. Working closely with our Sales and branch teams, you’ll help create a smooth, positive experience from the very first interaction.

What You’ll Do

• Answer and return customer calls, voicemails, and emails with care and professionalism.
• Qualify leads and schedule evaluations for our Sales team.
• Record and manage customer information in our CRM and ERP systems.
• Coordinate with Sales Consultants and branch staff to ensure smooth communication and follow-up.
• Help customers and families feel informed, supported, and confident in their decisions.

What You Bring

• 2+ years of experience in customer service, coordination, or a related role.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Proficiency with Microsoft Office and familiarity with CRM systems.
• A passion for helping others and being part of meaningful, life-changing work.

At Lifeway, you’ll find a supportive team, opportunities for growth, and the satisfaction of knowing your work helps people live more safely and independently every day.

At Lifeway Mobility, we care about our employees' well-being. Join our team and enjoy a comprehensive benefits package that includes medical, dental, vision, 401k, employer paid life and LTD and some voluntary benefits too. We set you up for success at the start- with our Academy, which includes virtual and in person training, ongoing support, and the opportunity to grow, either in your role, or into a new role. Plus, you'll have the opportunity to relax and recharge with 7 paid holidays and three weeks of PTO. Apply now to be a part of our team. Ready to elevate your career with us?
Lifeway Mobility is an Equal Opportunity Employer

Job Details

Pay Type:
Hourly

Hiring Min Rate:
22 USD

Hiring Max Rate:
24 USD

Compensation details: 22-24 Hourly Wage

PI88c6f4090b40-30492-38128835

Job Tags

Hourly pay, Work at office,

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