Customer Support Advisor (chat, email) Job at 24, Jersey City, NJ

Qy9MQlhKWUl6NUJsdEw1bXU2TEZsSlhNekE9PQ==
  • 24
  • Jersey City, NJ

Job Description

Job Title: Customer Support Advisor – Written Channels

Pay: $25/hour

Location: Jersey City, NJ

Start: Mid-October

End: Mid-January

Schedule: Hybrid, rotating shifts — must be available for all shifts

  • 9:30am–6:30pm (in-office)
  • 1:00pm–10:00pm (remote)
  • Weekend availability required (weekends are work-from-home)
  • Schedules will flex weekly. Client will assign shifts — no accommodations can be made.

Responsibilities

  • Deliver an elevated customer experience through email, chat, text, and social media channels
  • Respond to inquiries quickly and professionally with strong written communication skills
  • Convert client inquiries into sales while meeting/exceeding KPIs
  • Provide tailored product knowledge and styling advice
  • Resolve customer issues efficiently (orders, returns, product info)
  • Accurately log all interactions in CRM and support operational efficiency

Qualifications

  • Exceptional written communication skills with attention to tone, grammar, and detail
  • 2+ years in retail, customer service, sales, or hospitality
  • Proven ability to meet or exceed sales targets through digital channels
  • Experience with CRM systems, Salesforce, or similar tools
  • Organized, detail-oriented, and able to multitask in a fast-paced environment
  • Flexible schedule including evenings, weekends, and holidays

Job Tags

Work at office, Remote work, All shifts, Flexible hours, Shift work, Rotating shift, Afternoon shift,

Similar Jobs

Apartment Association of South Central Wisconsin

Office Assistant Job at Apartment Association of South Central Wisconsin

Company Description AASCW is a membership based organization committed to serving the multi-family housing industry. We provide education, services, legislation support and much more to our various members in the industry. Role Description We are seeking a part...

Career Group

Personal Assistant Job at Career Group

 ...Personal Assistant to Multimedia Conglomerate - $200k Are you ready to operate at the crossroads of creativity, strategy, and precision? A globally respected, trailblazing leader in the creative world is seeking an extraordinary Personal Assistant, someone who thrives... 

Johansen Construction Company

Payroll Specialist Job at Johansen Construction Company

JOB TITLE: Payroll Specialist REPORTS TO: CFO; secondary reporting responsibilities with Human Resources Representative STATUS: Non-Exempt SUMMARY: Gathering and completing payroll items including but not limited to entry, process, payment, and communication...

Insight Global

Security Officer Job at Insight Global

 ...Security Officer Location: Onsite in Brookhaven, Ga Compensation: $20.00 - 23.00/hr Duration: Contract to hire! Fulltime Hours JOB DESCRIPTION Responsible for operating and driving Children's vehicles throughout the organization as needed and to specified... 

Interim Healthcare of Gaithersburg, MD

Business Development Representative Job at Interim Healthcare of Gaithersburg, MD

 ...them into consistent referrals? Were looking for a driven Business Development professional who brings an established referral pool and...  ...tools Meet and exceed referral, sales, and revenue goals Represent the organization with professionalism, integrity, and...