Customer Support Advisor (chat, email) Job at 24, Jersey City, NJ

Qy9MQlhKWUl6NUJsdEw1bXU2TEZsSlhNekE9PQ==
  • 24
  • Jersey City, NJ

Job Description

Job Title: Customer Support Advisor – Written Channels

Pay: $25/hour

Location: Jersey City, NJ

Start: Mid-October

End: Mid-January

Schedule: Hybrid, rotating shifts — must be available for all shifts

  • 9:30am–6:30pm (in-office)
  • 1:00pm–10:00pm (remote)
  • Weekend availability required (weekends are work-from-home)
  • Schedules will flex weekly. Client will assign shifts — no accommodations can be made.

Responsibilities

  • Deliver an elevated customer experience through email, chat, text, and social media channels
  • Respond to inquiries quickly and professionally with strong written communication skills
  • Convert client inquiries into sales while meeting/exceeding KPIs
  • Provide tailored product knowledge and styling advice
  • Resolve customer issues efficiently (orders, returns, product info)
  • Accurately log all interactions in CRM and support operational efficiency

Qualifications

  • Exceptional written communication skills with attention to tone, grammar, and detail
  • 2+ years in retail, customer service, sales, or hospitality
  • Proven ability to meet or exceed sales targets through digital channels
  • Experience with CRM systems, Salesforce, or similar tools
  • Organized, detail-oriented, and able to multitask in a fast-paced environment
  • Flexible schedule including evenings, weekends, and holidays

Job Tags

Work at office, Remote work, All shifts, Flexible hours, Shift work, Rotating shift, Afternoon shift,

Similar Jobs

IT Associates

UX Designer & Research Specialist Job at IT Associates

 ...to be onsite 2-3 times a month) Our client is looking to add a UX Designer & Research Specialist who can embed user empathy, data-...  ...assumptions, and improve usability across both external and internal systems. Responsibilities: Collaborate closely with the existing... 

US Neuro

Trainee Surgical Neurophysiologist Job at US Neuro

 ...control protocols Travel between affiliated hospitals and surgical centers as needed Qualifications Bachelors degree in neuroscience, biology, psychology, or related field (preferred) Reliable, detail-oriented, and comfortable in a surgical/clinical setting... 

Insight Global

Operational Specialist Job at Insight Global

 ...Job Title: Robotics Operations Specialist Location: Rochester, MN (fully onsite) Pay: Mid-to-high $20s/hour Duration: 6-month contract (probable extensions or conversion to perm) Required Skills & Experience: Basic proficiency in using technology such... 

Children's Nebraska

Medical Director of Pediatric Cardiac Critical Care Job at Children's Nebraska

 ...Childrens Nebraska, with the University of Nebraska College of Medicine, is currently recruiting a Medical Director of Pediatric Cardiac Critical Care. This is an exciting opportunity to lead the Cardiac Critical Care section of Childrens 32 bed variable acuity Cardiac... 

SHENZHEN TIANQITONG INT'L LOGISTICS Co., Ltd

Remote Sales Agent / Freight Forwarder (Work from Your Country) Job at SHENZHEN TIANQITONG INT'L LOGISTICS Co., Ltd

Role: ~ Promote Tianqingtong's services to customers in your region. You will be the first point of contact for clients.~ Support: We provide all necessary company information, marketing materials, and training so you can confidently present yourself as an official representative...