Job Description

FieldFlo is excited to add a Customer Success Representative (CSR) to our team. Candidates should have knowledge of the contractor or field services verticals in the construction industry, have strong project coordination experience and take a proactive, customer-centric approach to everything they do. This role is remote in the US, west coast/central hours required.

Interested applicants who have experience in the construction industries can email their resume and a short email sharing why you're a good fit for the role. Please email to jobs@FieldFlo.com. We will not be reviewing applicants via LinkedIn.

The CSR role will center around building lasting customer relationships, onboarding new SaaS customers and growing our impact on the industry. The ideal candidate has 3+ years experience in project management/coordination or related work, with a significant experience working at a construction/subtractor company. Experience working with the office staff as well as the field teams is a must-have. If this sounds like you, let’s talk! 

What You'll Do:

· Lead the onboarding of new clients. Work closely with FieldFlo development team and partners to ensure customers are successfully integrated

· Train new and existing customers on the capabilities of FieldFlo software

· Proactively engage clients to drive product adoption and optimal product experiences

· Develop & maintain relationships with key customer champions

· Manage client and project communications- be a leader driving the project plan and sharing best practices of how your customers can mobilize the functionality

· Track customer usage metrics and respond to any customer deployment or product issues

· Manage escalations and expectations for both the client and internal personnel

· Facilitate a smooth hand-over from sales to service

· Create and share materials to support internal and external marketing

· Advocate for the customer, champion their success, drive renewals and expansions

· Drive usage throughout customer organizations including growing usage across teams, departments as well as the adoption of product features to achieve the customer’s goals

· Collaborating with the Customer Success team to build a thriving department and foster the overall success of the company and the people we serve

· Advocating for the ongoing needs and goals of the customer internally - gathering feedback from customers and understanding both how to meet them where they are and also how to help get them where they want to go

What You'll Bring:

· 3+ years experience project management/coordination or related work, with significant experience working at a construction/subtractor company. Experience working with the office staff as well as the field teams is a must-have, and experience working with FieldFlo software is a plus! 

· Experience with technology and ability to learn new technologies quickly; direct experience with SaaS application support requirements

· Customer-focused, enthusiastic, positive, and service-oriented

· Ability to prioritize, multi-task, and perform effectively under pressure

· Skilled at problem-solving, decision making and ability to navigate challenging situations in a professional manner

· Superior communications skills (presentation, written, and verbal) and demonstrated ability to communicate/present effectively at all levels of the organization

· Bi-lingual in English and Spanish is a bonus but Spanish is not required

What you can expect from us:

· Open, honest, fun and supportive environment where we encourage you (and our whole team) to learn and evolve in their career!

· Support for your work/life balance. For example, we operate on the honor system with Paid Time Off. We want you to enjoy your life both inside and outside of work!

· Benefits includes a cell-phone stipend, computer, health insurance. OTE pay range $65-85K, dependent on experience.

· Be a part of a small, but fast-growing team that is having huge impacts on the sub-contractor industry at large

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