Job Description

Remote - MT applicants only

NetNumber Inc is a leading telecommunications company dedicated to providing innovative solutions and exceptional service to our clients. We are committed to driving the future of telecommunications through cutting-edge technology and unparalleled customer support. We are seeking a dynamic and experienced Customer Success Engineer to join our team.

Job Description: Customer Success Engineer

Overview

We’re looking for a Customer Success Engineer who thrives on solving complex problems and building strong, trusted relationships with customers. In this role, you’ll be part of a highly capable team that ensures our customers’ systems run smoothly and efficiently. You’ll collaborate across engineering, network operations, and product teams to deliver exceptional service and lasting solutions.

What You’ll Do

• Support with Purpose: Monitor and manage customer cases through our CRM system, ensuring timely, thoughtful responses to every inquiry.
• Resolve & Restore: Handle customer emails, alarms, and service notifications—resolving issues or coordinating with internal teams to drive swift resolution.
• Collaborate Across Teams: Partner closely with our network, engineering, and product groups to deliver seamless onboarding, troubleshooting, and solution implementation.
• Strengthen Relationships: Build and maintain long-term customer relationships by understanding their business needs and ensuring their success at every step.
• Document for Excellence: Create and refine documentation, methods of procedure (MOPs), and best practices to enhance efficiency and consistency.
• Analyze & Improve: Participate in root cause analysis and continuous improvement efforts to enhance service reliability.
• Ensure Data Accuracy: Validate and maintain numbering and configuration data, coordinating with stakeholders for correction as needed.
• Stay Current: Maintain up-to-date product and system knowledge through training and active learning.
• Be Part of the Team: Join an on-call rotation and support your teammates in maintaining high service standards around the clock.
• Project Support: Document and review project turnups and configurations; assist in implementations as required.

What You Bring

• A technical foundation in networking, telecom, or related fields.
• Strong analytical and troubleshooting skills, with a proactive, customer-first mindset.
• Excellent communication and collaboration skills across teams and functions.
• A desire to grow—professionally and technically—within a supportive, high-performing environment.

Why Join Us

You will be part of a globally connected team that values collaboration, accountability, and continuous learning. Here, your ideas and initiative make an immediate impact. Together, we’re focused on delivering excellence to our customers—while helping each team member build a meaningful, rewarding career.

Qualifications:

• Education: Bachelor's degree
• Experience: Minimum of 2 years of CRM experience

Skills:

• Strong analytical and problem-solving skills.
• Excellent attention to detail.
• Good communication and interpersonal skills.
• Ability to work independently and as part of a team.

Job Tags

Similar Jobs