Content Specialist Job at Insight Global, Stamford, CT

RGZEQVZKc1B5Wkp1c2I1cnVLdkJuNVRKelE9PQ==
  • Insight Global
  • Stamford, CT

Job Description

Location: Stamford, CT (4 days on site)

Duration: 6-month contact-to-hire

Compensation: $45-55/hr

Day-to-Day

Insight Global is looking for a Support Content Publisher to join the Digital Service and Customer Experience (DSCX) team at a large Telecommunications company in Stamford, CT. This team is responsible for enhancing the customer experience and providing the right messages at the right time to the right customer. This person will be responsible for driving the execution of an interactive, digital self-service experience for customers by testing and publishing online support content and analyzing areas for improvement in design, content, and usability. This person will publish web content and proof for accuracy, message presentation and brand style. They will be responsible for optimizing SEO, headline style and length, graphics sizing, photo cropping, hyperlinking, etc. 20% of their day will be spent analyzing and understanding the analyst metrics, 40% spent on various tasks that come through their ticketing system like setting up new website layouts and creating content area for support sights. Remaining 40% is spent on projects: researching, running testing, and pitching creative ideas to increase customer experience and reduce cost. This position requires technical expertise, great communication skills, the ability to understand and translate technical and product launch information and to work closely with copy editors, designers, journey owners and technical teams.

Must-haves

  • 5+ years’ experience managing website/content design
  • Experience with Content Management Systems specifically Drupal
  • Experience with Jira and Chalk (Atlassian) for notes and documentations
  • Experience with A/B testing or multivariable testing
  • Marketing/communications background- SEO experience
  • Bachelor’s degree

Plusses

  • UI/UX experience
  • Coding background
  • SMS background experience

Job Tags

Similar Jobs

Insight Global

Security Officer Job at Insight Global

 ...Security Officer Location: Onsite in Brookhaven, Ga Compensation: $20.00 - 23.00/hr Duration: Contract to hire! Fulltime Hours JOB DESCRIPTION Responsible for operating and driving Children's vehicles throughout the organization as needed and to specified... 

Outlier AI

Expert Writing Analyst for AI Job at Outlier AI

Join a global community of talented professionals to shape the future of AI. Earn up to $15 USD/hr and additional rewards based on quality of submission. Outlier is committed to improving the intelligence & safety of AI models. Owned and operated by Scale AI , weve ...

Halliwell

Senior Building Consultant Job at Halliwell

 ...Senior Building Consultant Hiring a Senior Building Consultant based in the Philadelphia Metro Area to work remotely with some travel...  ...restoration solutions to corporations, insurance companies, law firms and government agencies in locations throughout the world.... 

Favorite Healthcare Staffing

Athletic Trainer Job at Favorite Healthcare Staffing

 ...active NATA licensure ~ First Aid and CPR certifications required ~2+ years of athletic training experience, including wellness and fitness ~ Proficiency in Microsoft Office and EMR/SOAP data entry preferred APPLY TODAY with an updated resume to be considered!... 

Red Apple Group

Pharmacist Job at Red Apple Group

A New York City Supermarket Chain with three pharmacies has an immediate opening for a Supervising Pharmacist. The successful candidate will have a pleasant, customer service-oriented demeanor, have excellent communication and organizational skills and be willing to...