Job Description

About Us:

ImmersiveTouch, a leader in AR/VR surgical planning solutions, is seeking a Clinical Product Specialist to provide comprehensive on-site support and training to surgeons, operating room staff, and hospital personnel. This role combines clinical expertise, technical support, and customer relationship management to ensure the successful implementation and usage of ImmersiveTouch products. The Clinical Product Specialist will act as a key liaison between customers and the company, ensuring customer satisfaction and driving product adoption.

Key Responsibilities:

Customer Support and Product Training :

• Conduct on-site clinical evaluations and support for new and existing customers to demonstrate ImmersiveTouch AR/VR surgical solutions.
• Provide hands-on training to surgeons, operating room personnel, and hospital staff (Radiology, IT, Central Sterile Processing, etc.) on the use and application of ImmersiveTouch products.
• Guide and assist physicians during live surgical planning sessions to ensure effective product utilization and successful case outcomes.

Clinical and Technical Expertise :

• Offer real-time problem-solving and consulting to maximize surgery efficiency and product usage.
• Lead system installations and validate product functionality at new and existing customer sites.
• Stay informed about surgical procedures, anatomy, and relevant medical terminology to ensure effective communication and guidance.

Customer Relationship Management :

• Serve as the primary liaison for customers, maintaining regular communication to assess satisfaction and provide ongoing support.
• Work collaboratively with the Regional Account Manager to identify opportunities to increase revenue through the sale of service contracts, upgrades, equipment, and additional products.
• Promote ImmersiveTouch solutions at trade shows, conferences, and customer site visits.

Product Development and Feedback :

• Utilize clinical and technical expertise to provide feedback for product improvement and recommend modifications to enhance customer satisfaction.
• Collaborate with the ImmersiveTouch engineering team to resolve product issues and ensure long-term customer success.

Professional Development :

• Attend continuing education annually to stay updated on surgical advancements, competitive technologies, and ImmersiveTouch product developments.
• Engage in regular training and self-study to maintain expertise in AR/VR surgical solutions.

Qualifications:

Education :

• Bachelor's degree in biomedical engineering, biomechanical Engineering, bioengineering, Clinical Engineering, Nursing, or equivalent clinical/technical experience.

Experience :

• 1-3 years of experience in a technical support or clinical role within the healthcare industry preferred.
• 1-2 years of customer service experience in a clinical or technical setting preferred.
• Knowledge of surgical procedures, anatomy, and medical terminology is a strong advantage.

Technical Skills :

• Proficient in Microsoft Office Suite and general PC applications.
• Familiarity with AR/VR technology and its applications in healthcare is a plus.

Soft Skills :

• Strong interpersonal and communication skills with the ability to build rapport with surgeons and clinical staff.
• Self-motivated, detail-oriented, and capable of making independent decisions.
• Ability to troubleshoot technical and clinical challenges effectively.

Compensation and Benefits

• Salary Range for Position: TBD
• Medical, Dental and Vision Insurance
• 401K Savings Plan
• Paid Company Holidays

Why Join ImmersiveTouch?

ImmersiveTouch is at the forefront of revolutionizing surgical planning through AR/VR technology. By joining our team, you will have the unique opportunity to work with cutting-edge technology that improves surgical outcomes and enhances patient care. As a Regional Clinical Specialist, you’ll play a vital role in bridging the gap between technology and clinical practice, making a real difference in the operating room.

Travel : This role requires extensive travel (50%+), including overnight stays.

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