Duties:
• Defines customer needs in technical and business contexts.
• Ensure the proposed technical and business solutions meet the customer's objectives for the work effort.
•50% Elicit and document user requirements to meet a business objective. Identify and validate requirements and organize the information into a logical document that is understood by the customer and Information Systems.
•25% Guide both technical and customer departments in the development of the systems that support the business solution.
•15% Ensure the accurate deployment of solutions through review of problem logs, assisting with test plans and test matrices, and other analysis activities.
•10% Validate the business need for solutions to business problems and process improvements.
Required Skills and Abilities:
• Basic knowledge of standard industry practices.
• Able to acquire knowledge of procedures for the supported business unit.
• Able to communicate effectively with technical and non-technical audiences, including the ability to express complex technical and business concepts to management, peers, and the business units.
• Good teamwork and interpersonal skills.
• Understands how IT affects an organization and is able to link it to business processes.
• Good analytical and conceptual skills.
• Broad understanding of test plans and test matrices, project plans, and scope and design documents.
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Required Software and Other Tools: Microsoft Office.
Preferred Software and Other Tools: Visio, MS Project or similar software, data mining using DB2, SQL, and/or other tools.
Work Environment: Fast-paced, high demand environment. Work is frequently performed against mandated deadlines. Knowledge of when and what to delegate is essential in order to balance multiple high-priority tasks. Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer.
Required Education: Bachelor's degree in Computer Science, Business Administration, or other job related field. or 4 years of job related work experience or 2 years of job related experience plus an associate's degree in Computer Science, Business Administration or other job related degree
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