Job Description

About the Company

Founded in 2007 and headquartered in Plantation, Florida, Responsive is a leading provider of personal auto insurance in Florida. We partner with thousands of agents representing the industry’s best and most respected insurance agencies to deliver a top-notch service and claims experience. Our customers agree: in 2021, we received Google review ratings of 4.8 out of 5 stars—all because of the Responsive way we approach our business.

But Responsive is more than just our name—It’s a promise to make auto insurance simple, affordable, and hassle-free. We regularly ask our employees, agents, and customers for feedback. It’s how we make good on our mission: to continue raising the bar for service in auto insurance.

What You Will Do

As a Bilingual Claims Adjuster, you’ll work closely with customers, attorneys, medical providers, other insurance carriers, and vendors to resolve coverage, liability, and damages issues from start to finish. You’ll also develop and maintain strong relationships with customers and resolve claims efficiently to ultimately advance to an adjuster role.

Sample duties include:

• Investigate, evaluate, and settle insurance claims.
• Interact with customers on the phone and display courtesy, accuracy, and uniformity.
• Carefully review policies to verify coverage and identify any coverage issues.
• Properly file and answer arbitrations.
• Write clear and accurate responses in response to demands, requests, or questions.
• Make informed recommendations when finalizing liability.
• Maintain detailed, accurate, and timely records.
• Continuously develop knowledge and expertise (e.g., job-relevant law, regulations, trends, and emerging issues).
• Conduct activities in compliance with applicable Federal & State laws, and company regulations and guidelines.

Job Requirements:

• Bilingual in English and Spanish is required. Applicants must be fluent in both speaking and writing in Spanish and English (language proficiency will be assessed during the interview).
• Education: BS/BA degree or a High School diploma with 2 years of relevant and consistent work experience.
• Active 6-20 Adjuster License (Florida) – All Lines required.
• Must be able to develop and maintain customer relationships.
• Must have experience in a production environment where time management, workload prioritization, case management, recordkeeping and documentation, accountability, and follow-up are key priorities.
• Strong analytical, problem-solving, and critical thinking skills.
• Proficiency with software programs such as Word and Excel.
• Curiosity and the ability to identify the right questions to ask customers.
• Self-motivated
• Team player

Position Details

• Full-time position reporting to the Claims Generalist Director.
• This is an onsite role, based in Plantation, Florida.
• Applicants must be open to completing tasks outside of formal job responsibilities.
• Pay range: $58,000 - $60,000, negotiable, plus benefits.

The Responsive Hiring Process:

Responsive evaluates candidates using a variety of methods including interviews, work simulations, and writing assessments.

As part of our commitment to ensuring a fair and comprehensive evaluation process, Responsive uses assessments to help us better understand candidates' skills and fit for the role. Applicants may be invited to complete an assessment as part of the hiring process. These assessments are designed to complement interviews and provide additional insight into your qualifications.

The Responsive Offer

In addition to a friendly, collaborative environment, we offer a competitive benefits package, training, and ongoing growth opportunities including:

• 401(k)
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health savings accounts with company contributions & life insurance options
• Paid time off
• Holiday pay
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• FMLA leave
• Diverse, inclusive & welcoming culture
• Career development

How to Apply

Use the “Apply” button at the top of the page to upload a cover letter explaining your interest in this position and a current resume and complete the application process.

The Responsive Culture:

At Responsive, we know we’re only as good as our people, which is why we value integrity and humility. We also give our employees the freedom to make common-sense decisions and offer new opportunities for growth and movement across all our departments. You’d join a dynamic team of people who are:

• Adaptable : As the industry evolves, we embrace change instead of simply coping with it. New approaches and technologies? No problem.
• Collaborative : We accept personal responsibility and accept feedback from one another. We give and take suggestions respectfully and transparently.
• Engaged : We’re curious and motivated to humbly serve our fellow team members and customers. We’re open to new training opportunities and recognize that putting good ideas into action provides value to our customers.
• Data-Driven : To protect our capital and stakeholders while boldly seizing market opportunities, we make decisions after we collect and analyze facts. We also use data to learn lessons from both our successes and our mistakes.

Equal Opportunity Statement

This position is not eligible for sponsorship for work authorization by Responsive Auto Insurance Company. Therefore, if you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time.

Thank you for your interest in The Responsive Auto Insurance Company. The Responsive Auto Insurance Company is proud to be an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status, or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.

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