Job Description

Join a Luxury Resort Team Where Excellence Meets Opportunity!

Are you a hospitality professional with a passion for guest service, sales, and team development?

We are looking for an experienced and motivated Assistant Reservations Manager to help lead and support our dynamic Reservations Department. If you thrive in a fast-paced environment and are committed to delivering exceptional service through phone, email, and team collaboration, we would love to hear from you.

As the Assistant Reservations Manager, you will play a vital leadership role in driving revenue, optimizing guest experiences, and supporting a high-performing team. This is an exciting opportunity to contribute to a Triple Five-Star property where luxury and personalized service are at the heart of everything we do.

What You Will Do:

• Inspire and Lead : Motivate a team of reservation agents to deliver exceptional service across phone and email channels. Provide hands-on coaching to elevate sales techniques and booking conversion rates.
• Drive Results : Monitor performance metrics and quality standards to ensure every guest interaction meets luxury expectations. Partner with the Director to implement revenue-focused strategies and training.
• Support Daily Operations : Oversee the accuracy of reservations, assist with group bookings, generate reports, and ensure seamless communication across departments.
• Team Development : Lead daily team line-ups and monthly meetings, conduct performance reviews, support hiring and training, and help maintain a positive and productive team culture.
• Optimize Systems : Serve as the department’s expert on NAVIS and Revinate. Help reconcile travel agent commissions, manage schedules, and support SOPs and incentive programs.
• Collaborate with Leadership : Work closely with the Directors of Revenue and Reservations to build new packages, rate codes, and short-term rental strategies.
• Deliver a Luxury Experience : Ensure every reservation reflects our commitment to quality, attention to detail, and personalized service.

What We Are Looking For:

• A natural leader with a passion for hospitality and a track record in reservations, front office or guest services
• Strong communicator who thrives in a fast-paced, guest-focused environment
• Analytical thinker with a keen eye for detail and performance metrics
• Proficiency in reservations systems and revenue tools (NAVIS, Revinate, or similar)
• Experience in team management, scheduling, and staff development

Ready to elevate your career at a world-class resort?

Apply now and become part of a team that values excellence, collaboration, and luxury hospitality at its’ finest.

Please apply online only. We are unable to respond to direct messages. Thank you!

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